Experience

Cognitive Links

• Malaysia
• Events Services
• 1 - 100 Employee

• Consultant

  • May 2023 - Present

  •Building an active list of prospects and client portfolios and maintaining accurate client information on CRM •Establish trust and a reputation by building relationships with potential clients •Research regarding specifications as well as features on the products and services the company offers. •Building an active list of prospects and client portfolios and maintaining accurate client information on CRM •Establish trust and a reputation by building relationships with potential clients •Research regarding specifications as well as features on the products and services the company offers.



QCS (Quantum Consultancy Services)

• Computer Hardware Manufacturing
• 1 - 100 Employee

• IT Indoor

  • Oct 2017 - Apr 2023

  • Research accounts, identify key players and generate interest • Maintain and expand your database of prospects within your assigned territory • Team with channel partners to build pipeline and close deals • Perform effective online demos to prospects • Provide agreement for software and hardware annual maintenance support • Update customer software license • Research accounts, identify key players and generate interest • Maintain and expand your database of prospects within your assigned territory • Team with channel partners to build pipeline and close deals • Perform effective online demos to prospects • Provide agreement for software and hardware annual maintenance support • Update customer software license



Scicom MSC Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Support Analyst

  • May 2017 - Oct 2017

  • Working with customers/employees to identify computer problems and advising on the solution • Logging and keeping records of customer/employee queries • Analysing call logs so can spot common trends and underlying problems • Updating self-help documents so customers/employees can try to fix problems themselves • Working with field engineers to visit customers/employees if the problem is more serious • Testing and fixing faulty equipment • Working with customers/employees to identify computer problems and advising on the solution • Logging and keeping records of customer/employee queries • Analysing call logs so can spot common trends and underlying problems • Updating self-help documents so customers/employees can try to fix problems themselves • Working with field engineers to visit customers/employees if the problem is more serious • Testing and fixing faulty equipment



Startek Malaysia

• Malaysia
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Technical Support

  • Sep 2015 - Sep 2017

  • Provides answers to customers by identifying problems. • Guiding customers through corrective steps. • Improves customers references by writing and maintaining documentation. • Participates in development of customers training programs by identifying learning issues; recommending instructional language. • Accommodates client disabilities by recommending devices and techniques. • Improves system performance by identifying problems; recommending changes. • Answering phone calls and assessing any technical queries that arise. • Accomplishes information systems and organization mission by completing related results as needed. Show less