Nur Rahman

L&D Training Manager (Transformation) at Toll Global Express
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • Malay Native or bilingual proficiency
  • English Full professional proficiency
  • French Elementary proficiency
Skills

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Raam Parmar

Zainurul is an excellent teacher and facilitator in the online higher education space. She strives to continuously develop herself which is a great benefit to her students. Zainurul actively contributes to the online teaching community and is great role model for her peers. I have thoroughly enjoyed working with Zainurul.

Bill Simmalavong

Nurul is not one to shy away from applying critical reflection to her work. Her ability to solicit and action feedback is what makes her an effective professional, one that I would be happy to have on any team. Drawing from her experience in design, she always puts students (the users) first, and looks for new ways to impact on their overall learning. Would work with Nurul again in any setting.

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Credentials

  • Instructional Design Essentials
    Australian Institute of Training and Development
    Jan, 2019
    - Nov, 2024
  • Interaction Design
    Interaction Design Foundation (IDF)
    Sep, 2018
    - Nov, 2024
  • Certificate IV in Teaching Learning and Accessment (AUS)
    MBG Education Australia
    Jan, 2008
    - Nov, 2024

Experience

  • Team Global Express
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • L&D Training Manager (Transformation)
      • Oct 2022 - Present

      My new role is responsible for transforming the consultant's learning experience for a better customer experience. My role includes designing user experience in online platforms and providing new hire training, refresher training, continuing education, product training and individual training needs for the Customer Service team. I will work with designing training that will include in-person, electronic and simulation/role play. I will also bring new ideas, learning methods and overall engagement to the team in the training environment. Part of the work is working with a different team on Digital Programs, designing services for the LiveChat, IVR, and self-service website portal for B2B and B2C, including a mobile application for logistic freight users for better customer experience.

    • L&D Specialist - Instructional Design
      • Apr 2022 - Oct 2022

      Overview of my primary role here focuses on technical design and development, mainly establishing design framework and standards before designing different strategies to implement the changes across the company. Part of my job is to develop learning modules and consult with subject matter experts in enterprise and operational teams in Australia and NZ. In addition to that, I also have experience in conducting user research, workshops, training, UAT and usability testing.In my everyday design journey, I used these tools depending on the tasks for different purposes.- I used design apps from Adobe Suite to create illustrations and infographics, mainly Adobe Illustrator and Photoshop.- to create videos or edit, I used Adobe Premiere and Camtasia.- to develop modules, I used authoring tools Articulate Storyline and RISE.- For everyday communication, I used Microsoft 365, Word, PowerPoint, MS Teams and Excel. - to create personas, user journeys, wireframes and prototypes, I used Figma - to create collaborative workflows or design concepts, I used Miro, Figjam or Lucidchart

  • RMIT Online
    • Australia
    • Higher Education
    • 100 - 200 Employee
    • UX Consultant
      • Aug 2018 - Present

      -Provide consultation on different projects in user research, user journey, personas, UI, wireframe, and prototype via Figma. - Managed and facilitated live webinars in UX, created online engagement content, and videos on how-to and designed collaborative learning activities. -Facilitate online 1:1 discussion, mentoring facilitator community, and coordinate workshops and seminars. -Conduct user feedback, and promote satisfaction surveys to measure the subject's success. -Awarded lead STAR consultant with the achievement user's experience satisfaction

  • Asia Pacific Advanced Network
    • Hong Kong
    • Non-profit Organizations
    • Co-Chair for eCulture
      • Mar 2021 - Present

      My role as co-chair in the e-culture APAN team is to develop the APAN e-culture network across Australianesia, gather projects about e-culture, and create a platform for researchers, practitioners, industry and academics to collaborate. My role as co-chair in the e-culture APAN team is to develop the APAN e-culture network across Australianesia, gather projects about e-culture, and create a platform for researchers, practitioners, industry and academics to collaborate.

  • Foxtel Group
    • Australia
    • Entertainment Providers
    • 700 & Above Employee
    • Senior Design Specialist
      • Jul 2021 - Dec 2021

      - Write new courses and review courses content. - Create a new UI design library in collaboration with the service design team, design online modules and training curriculum, including animations, remote recording, video editing, usability testing. -Transformation from F2F to fully online learning. Review existing F2F training materials, provide analysis and evaluation, suggest design development and implementation transformation to digital online learning platform using Articulate Rise. - Build stakeholder communication, conduct user research and identify possible MVP solutions to establish learning design content. -Conduct workshops and training for team upskilling and professional development.

  • Monash University
    • Australia
    • Higher Education
    • 700 & Above Employee
    • Instructional Designer
      • Mar 2020 - Jul 2021

      - Wite and design online learning short course via Moodle using H5P, Bootstrap, HTML. - Supports & communicate with SMEs to develop online learning resources, learning tools and provide technical support. - Conduct research background on online learning tools and applications. - Create animated and remote recording videos - Apply usability testing and introduce digital feedback in online course design. - Wite and design online learning short course via Moodle using H5P, Bootstrap, HTML. - Supports & communicate with SMEs to develop online learning resources, learning tools and provide technical support. - Conduct research background on online learning tools and applications. - Create animated and remote recording videos - Apply usability testing and introduce digital feedback in online course design.

  • RMIT University
    • Australia
    • Higher Education
    • 700 & Above Employee
    • Service Design Consultant and Facilitator
      • Feb 2020 - Aug 2020

      - Hybrid learning, run webinars on Service Design, Concept Visualisation through story-telling, service scenarios and design blueprint. - Design and review courses content, and work closely with the course coordinator via Canvas LMS. - Transformation from Hybrid to fully online teaching. - Conduct live webinars, establish online group student support groups, 1:1 student-teacher discussion, and digital feedback, and facilitate online presentation, assessment and student feedback. - Hybrid learning, run webinars on Service Design, Concept Visualisation through story-telling, service scenarios and design blueprint. - Design and review courses content, and work closely with the course coordinator via Canvas LMS. - Transformation from Hybrid to fully online teaching. - Conduct live webinars, establish online group student support groups, 1:1 student-teacher discussion, and digital feedback, and facilitate online presentation, assessment and student feedback.

  • ANZ
    • Australia
    • Banking
    • 700 & Above Employee
    • Learning Consultant - Customer Experience
      • Nov 2018 - Aug 2019

      Front line customer service communication. Facilitated B2B learning experiences. Assisting merchant with finance structure accounts. Revised in-house elearning materials. User testing on eftpos machine. Skills: E-commerce, problem-solving and technical solution, and provide supports on online apps. Fluent with PEGA, Single View, Cybersource, Visions and EDMS. Front line customer service communication. Facilitated B2B learning experiences. Assisting merchant with finance structure accounts. Revised in-house elearning materials. User testing on eftpos machine. Skills: E-commerce, problem-solving and technical solution, and provide supports on online apps. Fluent with PEGA, Single View, Cybersource, Visions and EDMS.

  • Universiti Sains Malaysia
    • Malaysia
    • Higher Education
    • 700 & Above Employee
    • Senior Lecturer I Lead Learning Designer I Lead Researcher
      • Jun 2012 - Aug 2017

      Revised and designed online learning materials using Moodle LMS. Facilitated blended learning experience, face-to-face and online learning coaching. Managed Stakeholder Relationship. Established Community Outreach learning programs link with local community to learn and understand local multi ethnic's culture. Managed internship industry placement for the students, invited speakers to the uni. Lead coaching and learning seminars and workshop. Fluent in Adobe InDesign, Illustrator and Photoshop. Design Methodologies and Design Thinking. Conducted programs for assessment and learning experiences for students, professionals and academics. Taught courses including Malaysian Design History, Malaysian Design Education, Graphic Design, Branding, Advertising, e-marketing, Online Learning, Interactive design softwares. Interaction Design, Online design courses, packaging design & Heritage Design. Managed multi projects in one time, liaison with international clients and stakeholders. Managed small and large team.Published book: Do Good Design (David Berman) translated from English to Malay (2013)

    • Head of Department
      • Jan 2013 - Jan 2016

      Established and developed new online learning platform using Moodle including training guides and training workbooks for academics and management. Designed content materials and e-learning modules based on active learning methods. Provide coaching and personalised support to implementing online teaching to the academics and operational staff. Conduct e-learning workshops. Facilitate student-teacher communications. Provided in-house and external training on teaching strategies, cultural traits, languages training, etc.Developed new program syllabus and assisted coordinator for Visual design and Arts Theory in Masters of Visual Studies program. Conducted e-learning and methodologies seminars and workshops for students and academics. Established Arts & Design Discourse @ SENI, invited international and local expertise, academics and practitioners to shared their knowledge with the staffs and the students.

  • CIMT Center for Indonesia, Malaysia, Thailand (CIMT) Growth Triangle (IMT-GT)
    • Digital Specialist
      • Feb 2014 - May 2015

      IMT-GT is a subregional program that aims to stimulate economic development in 32 of these three countries’ less-developed states and provinces. Developed strategic methods and visualised the Business strategies plan, training materials, improved and maintained website interaction, provide analysis and prepared reports for improvement, redesigned CIMT's visual identity. Developed elearning modules for training. Lead design and communication team. IMT-GT is a subregional program that aims to stimulate economic development in 32 of these three countries’ less-developed states and provinces. Developed strategic methods and visualised the Business strategies plan, training materials, improved and maintained website interaction, provide analysis and prepared reports for improvement, redesigned CIMT's visual identity. Developed elearning modules for training. Lead design and communication team.

  • Swinburne University of Technology
    • Australia
    • Higher Education
    • 700 & Above Employee
    • Learning Facilitator - Design Antropology & Research Methodologies
      • Jun 2011 - Dec 2011

      Reviewed teaching materials and educational multimedia resources for Bachelor Degree of Design Anthropology. Facilitated in online learning using Blackboard. Assisted student-teacher communication. Designed creative teaching materials for student group coaching. Conducted workshop for video editing. Reviewed teaching materials and educational multimedia resources for Bachelor Degree of Design Anthropology. Facilitated in online learning using Blackboard. Assisted student-teacher communication. Designed creative teaching materials for student group coaching. Conducted workshop for video editing.

  • RMIT University
    • Australia
    • Higher Education
    • 700 & Above Employee
    • Learning Facilitator / Researcher
      • Feb 2011 - Jun 2011

      Course: Communication and Social Relation in Media and Communication (Cultural & Southeast Asian Studies). Designed multimedia presentation and elearning content development in Blackboard. Facilitated student’s learning engagement in classroom and online (hybrid learning environment). Course: Communication and Social Relation in Media and Communication (Cultural & Southeast Asian Studies). Designed multimedia presentation and elearning content development in Blackboard. Facilitated student’s learning engagement in classroom and online (hybrid learning environment).

  • RMIT University
    • Australia
    • Higher Education
    • 700 & Above Employee
    • Instructional Designer / Researcher
      • Oct 2007 - Dec 2010

      Assisted with review of literature and academics research papers for conference. Developed e-learning modules and presentation materials. Reviewed and designed department annual reports booklet and e-booklet. Conducted research and interviews for the annual reports content. Designed and produced digital content multimedia presentations and e-learning training resources. Photographed and video editing the events and studio photos. Assisted with review of literature and academics research papers for conference. Developed e-learning modules and presentation materials. Reviewed and designed department annual reports booklet and e-booklet. Conducted research and interviews for the annual reports content. Designed and produced digital content multimedia presentations and e-learning training resources. Photographed and video editing the events and studio photos.

  • Cambridge International College
    • Digital Training Coordinator
      • Oct 2007 - Aug 2010

      Reviewed and revised Certificate III in Printing and Graphic Arts (Graphic Pre-Press and Multimedia) teaching and elearning materials. Developed subjects and educational multimedia teaching resources. Reviewed course training contents for trainers and facilitators assessments. Designed content, materials and tools for e-learning modules based on active learning methods.Provided in-house and external training on teaching strategies, cultural traits, language training etc. Reviewed and revised Certificate III in Printing and Graphic Arts (Graphic Pre-Press and Multimedia) teaching and elearning materials. Developed subjects and educational multimedia teaching resources. Reviewed course training contents for trainers and facilitators assessments. Designed content, materials and tools for e-learning modules based on active learning methods.Provided in-house and external training on teaching strategies, cultural traits, language training etc.

  • NRDesign Consultancy
    • Project Manager & Design Consultant
      • Jun 2007 - Apr 2010

      NRDesign provides services from commercial & documentation photography, promotional print package (such as brochure, flyers, folder kits, event tag, etc.) to branding, marketing & communication strategy, and brand image creation for events, festival, workshop, shows, etc. NRDesign means of communication is to facilitates cafe, petite companies, research group, non-government organization and individual project in enhancing their visual communication, marketing and branding strategies. Some of the clients that have used NRDesign services are Cafe L'amour Branding (2006), Research Annual Report for School of Applied Comm. RMIT (2006/07/08), 3ZZZ Community Radio event promo (2007), FishFarm Branding (2008), Photography for DesignInstitute (May 2009), Plug-In TV event promo (2010), SuaraMelayuMelbourne-3ZZZ Event Promo (March 2011), TintaRouge Branding (May 2011), and Cupcake Central event promo (June 2011).

  • Universiti Sains Malaysia
    • Malaysia
    • Higher Education
    • 700 & Above Employee
    • Learning Associate
      • Sep 2005 - Jan 2006

      Developed subject and multimedia resources. Designed and maintained website for Malaysian Batik Panting project. Facilitate students-teacher communication. Assisted with in-house and external training on teaching strategies, Adobe Indesign and Illustrator and English language training. Developed subject and multimedia resources. Designed and maintained website for Malaysian Batik Panting project. Facilitate students-teacher communication. Assisted with in-house and external training on teaching strategies, Adobe Indesign and Illustrator and English language training.

  • Universiti Sains Malaysia
    • Malaysia
    • Higher Education
    • 700 & Above Employee
    • Lead Learning UX Designer
      • May 2001 - Mar 2003

      Reviewed and revised post-graduate courses for in-class learning resources and website. Developed new modules for training guides, PPTs and training workbooks for post-graduates learning and assessments. Assisted learning workshops and seminars for post-graduates students. Established IPS website using Dreamweaver and HTML http://www.ips.usm.my/ Designed IPS logo, branding strategies, interior set up and marketing materials for IPS. Reviewed and revised post-graduate courses for in-class learning resources and website. Developed new modules for training guides, PPTs and training workbooks for post-graduates learning and assessments. Assisted learning workshops and seminars for post-graduates students. Established IPS website using Dreamweaver and HTML http://www.ips.usm.my/ Designed IPS logo, branding strategies, interior set up and marketing materials for IPS.

  • Rhythm Consolidated Corporation
    • Senior Graphic Designer / Malay-English Translator/Editor
      • Jun 1996 - Aug 1998

      Designed company brand, logo and corporate identity. Content editor and proof-reader for Malay and English novels, music books and children's book. Designed novel, book covers and promotional items. Managed stakeholders – designers communication. Highly knowledgable in Pre-press printing and Digital Printing technologies. I started as DTP Artist, then promoted to Graphic Designer until I have master all the sections, I was given the responsibilities to lead the team as Senior Graphic Designer.

Education

  • RMIT University
    Doctor of Philosophy (PhD), Digital Design and Visual Communications
    -
  • Swinburne University of Technology
    Master in Design (MDes), Digital Communication Design
    -
  • Universiti Sains Malaysia
    Bachelor of Fine Arts, Graphic Communication (Educational Technology)
    -

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