Experience

Quality Healthcare NY

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Intake Coordinator/Enrollment Specialist

  • Feb 2023 - Present



Upwork

• United States
• Software Development
• 700 & Above Employee

• Freelance

  • Jan 2022 - Present

  -Provides data entry services and product testing. -Provides translation and interpretation services for new-coming companies. -Performs minor projects for various employers/companies. -Provides data entry services and product testing. -Provides translation and interpretation services for new-coming companies. -Performs minor projects for various employers/companies.



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Security Guard

  • Jan 2022 - Oct 2022

  -Stationed at various sites through Manhattan. -Performed daily patrols to ensure safety among the immediate public. -Complied with each sites' security procedures. Became efficient in sophisticated surveillance and monitoring multiple devices simultaneously. -Performed detailed reports on incidents which were regarded as unsafe or did not comply with security measures. -Skilled in understanding the mechanism of different types of alarms. -Efficient at performing investigations on activities of suspicion. Show less



Call Center Systems

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Member Services Representative

  • Apr 2021 - Dec 2021

  -Maintained updated knowledge of internal processes and industry best practices to optimize service delivery. -Completed training and worked effectively under high-pressure client services environments. -Was placed on Arabic, French, Mandarin, Cantonese and Spanish queues and translated for members that needed assistance in said languages with proficient ability. -Provided information to members via inbound and outbound calls regarding health insurance. -Maintained updated knowledge of internal processes and industry best practices to optimize service delivery. -Completed training and worked effectively under high-pressure client services environments. -Was placed on Arabic, French, Mandarin, Cantonese and Spanish queues and translated for members that needed assistance in said languages with proficient ability. -Provided information to members via inbound and outbound calls regarding health insurance.



IdentoGO by IDEMIA

• Security and Investigations
• 1 - 100 Employee

• Data Entry Clerk and Fingerprint Technician

  • Jan 2021 - Apr 2021

  -Operated fingerprint scanner and took fingerprints to be digitally scanned and processed -Performed data entry for booking customers as well as inputting data of customers from previous appointments which had not been already processed through Microsoft Excel -Analyzed differences in older fingerprints and renewed fingerprints for the sake of corrosion or drastic change -Previously took Forensic Anthropology course which was applied to this field -Operated fingerprint scanner and took fingerprints to be digitally scanned and processed -Performed data entry for booking customers as well as inputting data of customers from previous appointments which had not been already processed through Microsoft Excel -Analyzed differences in older fingerprints and renewed fingerprints for the sake of corrosion or drastic change -Previously took Forensic Anthropology course which was applied to this field



Amazon Warehouse

• New York, United States

• Team Member

  • Oct 2019 - Jul 2020

  -Picked and packed items. -Inbound and outbound processing of customer's packages including technical problem solving. -Assisted in shipping off packages to Prime drivers while assisting in any technical issues. -Batched items ready to be processed and sent to drivers. Scanned items to be placed in bags for customers. -Recorded inventory through virtual database. -Was in initial training to participating in supervisorial roles. -Picked and packed items. -Inbound and outbound processing of customer's packages including technical problem solving. -Assisted in shipping off packages to Prime drivers while assisting in any technical issues. -Batched items ready to be processed and sent to drivers. Scanned items to be placed in bags for customers. -Recorded inventory through virtual database. -Was in initial training to participating in supervisorial roles.



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Advisor

  • Feb 2019 - Oct 2019

  -Ensured that all customers received excellent service through direct salesmanship and prompt and courteous service. -Attended morning sales meetings daily and was given a quota to reach by the end of the week with sales and promotions occurring within the company. -Ensured that all customers received excellent service through direct salesmanship and prompt and courteous service. -Attended morning sales meetings daily and was given a quota to reach by the end of the week with sales and promotions occurring within the company.



Sticky's Finger Joint

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Crew Member

  • Jul 2018 - Jul 2019

  -Maintained high standards of customer service during high-volume, fast-paced operations. -Communicated clearly and positively with coworkers and management. -Mastered POS computer system for automated order taking. -Opened and closed store including register. -Maintained high standards of customer service during high-volume, fast-paced operations. -Communicated clearly and positively with coworkers and management. -Mastered POS computer system for automated order taking. -Opened and closed store including register.



Chang Learning Center

• Brooklyn, New York, United States

• Tutor

  • Sep 2017 - Jun 2018

  -Assisted children between kindergarten and 12th grades complete homework after school. -Provided extra lessons for learning the next grade level. -Provided lessons for non-English speaking students that spoke Chinese and Spanish. -Assisted teachers in schools with explaining to parents their children's performances during the school year to parents who did not speak English. -Assisted children between kindergarten and 12th grades complete homework after school. -Provided extra lessons for learning the next grade level. -Provided lessons for non-English speaking students that spoke Chinese and Spanish. -Assisted teachers in schools with explaining to parents their children's performances during the school year to parents who did not speak English.



Gap Outlet

• United Kingdom
• Retail
• 1 - 100 Employee

• Cashier

  • Jun 2016 - May 2017

  -Ensured that all customers received excellent service by greeting and assisting customer with questions or concerns -Ensured the visual outlook of the store was appropriately represented by making sure all items were neat in each section -Gained essential customer service skills via training with supervisor and with experienced team members -Ensured that all customers received excellent service by greeting and assisting customer with questions or concerns -Ensured the visual outlook of the store was appropriately represented by making sure all items were neat in each section -Gained essential customer service skills via training with supervisor and with experienced team members