Experience

Sunway Medical Centre

• Malaysia
• Hospitals and Health Care
• 700 & Above Employee

• CUSTOMER CARE LINE

  • May 2022 - Present

  ▪ Answer all incoming and out-going calls ▪ Respond to general enquiries from customers confidently pertaining to the hospital services. ▪ Redirecting the calls to correct person or department. ▪ Handle calls professionally and courteously by helping them to resolve the issue. ▪ Answer all incoming and out-going calls ▪ Respond to general enquiries from customers confidently pertaining to the hospital services. ▪ Redirecting the calls to correct person or department. ▪ Handle calls professionally and courteously by helping them to resolve the issue.



Annur Specialist Hospital

• Bandar Baru Bangi, Selangor, Malaysia

• Front Office Assistant

  • May 2017 - May 2022

  ▪ Assist all incoming call from general line regarding hospital services. ▪ Accepted and making phone call for internal and external. ▪ Make an appointment of patients. ▪ Make registration for ward admission. ▪ Solve any GL issues for inpatient. ▪ Assist patients in locating the required ward. ▪ Interact with patients to know their requirements and needs. ▪ Communicate to patient for any new upcoming update related to ward admission. ▪ Resolves conflicting and complex issues relating to customer service. ▪ Follow up on customer interaction. ▪ Communicate and coordinate with internal departments. Show less