Experience

CoffeeBot

• Food and Beverage Services
• 1 - 100 Employee

• Vending Machine Operator

  • Mar 2023 - Present

  - Follow the SOP and guidelines to ensure the vending machine always in a good condition. - Re-fill the powders, beans and other products needed to be in the machine and ensure the cleanliness of the machine is taken care of. - To prioritize the locations that have errors before heading to other locations that was assigned following the schedule given. - Follow the SOP and guidelines to ensure the vending machine always in a good condition. - Re-fill the powders, beans and other products needed to be in the machine and ensure the cleanliness of the machine is taken care of. - To prioritize the locations that have errors before heading to other locations that was assigned following the schedule given.



Antasis

• Singapore
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2022 - Feb 2023

  - Handling inbound calls from Singaporeans related to billing enquiries. - Ensure caller's concerns addressed well with a proper closure. - Highlights certain cases to higher management for any necessary actions that is beyond empowerment. - Achieved targeted daily calls which is more than 30 calls / day. - Handling inbound calls from Singaporeans related to billing enquiries. - Ensure caller's concerns addressed well with a proper closure. - Highlights certain cases to higher management for any necessary actions that is beyond empowerment. - Achieved targeted daily calls which is more than 30 calls / day.


Samurai 2K Aerosol Sdn Bhd
• Malaysia
• Manufacturing
• 1 - 100 Employee
• O2O Operation Executive

  • Jul 2022 - Nov 2022


Daythree

• Malaysia
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Trainer - Lazada / CPRC / MyVAS

  • Apr 2021 - Apr 2022

  - Creating a training deck for the new project assigned.- Handling sessions with the newly hired agents. - Ensure the training environment is fun and interesting. (Playing games, challenges, etc.)

• Acting Trainer - Lazada

  • Sep 2020 - Apr 2021

  - Planning sessions with the agents on the current update and refreshers for the project assigned. - Improvising the training deck to ensure the agents understand and are interested to be in the session. (PowerPoint)- Engage with operations on the quality of the agents especially in product knowledge.

• Customer Service Support Specialist - Lazada

  • Jun 2020 - Aug 2020

  - Ensure backlogs number met the requirement as per Key Performance Indicator (KPI) set by the client and operation.

• Customer Service Executive - Lazada

  • Dec 2019 - Jun 2020

  - Resolving customers' concerns on daily basis via chat engine.- Escalating the cases if needed to the respective department and ensure the issue been resolved within the timeframe of 2 working days.


i-City
• Nigeria
• Advertising Services
• Themepark Attendant

  • Dec 2018 - Mar 2019