Experience

Tanamera Coffee Indonesia

• Indonesia
• Food & Beverages
• 100 - 200 Employee

• Supervisor

  • Jul 2022 - Present

  1. Customer service; - Taking orders, upsell, cross-sell, all to boost up sales. - Inform them about the ongoing promotions. - Get feedbacks and handle complaints. 2. Managing Staffs/ Colleagues - Ensure all staffs are updated with the correct schedule even if they’re attached to other outlets for OT/ cover shift. - Ensure all staff is updated with the ongoing/ upcoming promotions, to have consistency across all stores. - Cross check schedules and timesheet to ensure they have the right working hrs. - Help out other colleagues if need/ guide at any point of time. - Help out colleagues for necessary store changes. 3. Managing Store - Ensure the right SOPs are followed for consistency. - Ensure the food/ beverages/ hygiene and cleanliness of the store. - Update the necessary ongoing promotions. - Update stocks and ordering when necessary. Show less



Flash Coffee

• Singapore
• Technology, Information and Internet
• 300 - 400 Employee

• Store Manager

  • Aug 2021 - Feb 2022

  - Handle customer services; take orders, upsell, cross-sell, and inform customers about the ongoing promotions. - Prep and follow the SOPs for food and beverages. - Ensure the hygiene and cleanliness of the store. - Ensure all staff is updated with the ongoing/ upcoming promotions. - Check and count the inventory in the store. - Handle customer services; take orders, upsell, cross-sell, and inform customers about the ongoing promotions. - Prep and follow the SOPs for food and beverages. - Ensure the hygiene and cleanliness of the store. - Ensure all staff is updated with the ongoing/ upcoming promotions. - Check and count the inventory in the store.



NASCANS @Ang Mo kIo

• Singapore

• Student Care Mentor

  • Dec 2020 - Feb 2021

  - Customer Services; handling parents' enquiries, registering the students' application - Taking care of students by making sure that they had their breaks, and naps and also engaged them with fun activities. - Plan and execute different types of activities: dance, sports, and art. - Ensure the students completed the homework that was given by their teachers. - Customer Services; handling parents' enquiries, registering the students' application - Taking care of students by making sure that they had their breaks, and naps and also engaged them with fun activities. - Plan and execute different types of activities: dance, sports, and art. - Ensure the students completed the homework that was given by their teachers.



Big M Marine

• Singapore, Singapore

• Marketing Graphic Designer

  • Jul 2020 - Aug 2020

  - Create organization charts. - Design digital brochures/pamphlets by using Adobe Illustrator and Powerpoint slides. - Gain knowledge by learning basic Wordpress/ GSuite mass mail to send out to the company's clients. - Create organization charts. - Design digital brochures/pamphlets by using Adobe Illustrator and Powerpoint slides. - Gain knowledge by learning basic Wordpress/ GSuite mass mail to send out to the company's clients.



Commune Cafe

• Canada
• Restaurants
• 1 - 100 Employee

• Barista

  • Nov 2017 - Apr 2020

  - Customer Services: taking their orders and sharing with them information about different beverages. - Check and do stock takes. Update what are the things that need to be ordered for the items that are running low. - Ensure that the store is neat and tidy. - Learn and make coffees with latte art & other beverages - Preparing food/desserts beforehand if it's needed. - Customer Services: taking their orders and sharing with them information about different beverages. - Check and do stock takes. Update what are the things that need to be ordered for the items that are running low. - Ensure that the store is neat and tidy. - Learn and make coffees with latte art & other beverages - Preparing food/desserts beforehand if it's needed.



MusiKinder

• Singapore

• Graphic Design cum Web Assistant

  • Aug 2019 - Nov 2019

  - Illustrating characters for music books using Adobe Illustrator and InDesign. - Editing video with illustrations to sync with the rhythms/music using Adobe Premiere Pro. - Update links of videos to upload and for the students to refer/ study on the website that they created. - Help out admin necessities such as answering enquiries when parents ask about the different type of classes the company provide. - Illustrating characters for music books using Adobe Illustrator and InDesign. - Editing video with illustrations to sync with the rhythms/music using Adobe Premiere Pro. - Update links of videos to upload and for the students to refer/ study on the website that they created. - Help out admin necessities such as answering enquiries when parents ask about the different type of classes the company provide.



Cotton On Group

• Australia
• Retail
• 700 & Above Employee

• Retail

  • Mar 2015 - Feb 2016

  - Customer Services: helping with customers inquiries. - Do POS and learned how to check certain inventories in the system. - Check and do stock takes. - Ensure that the store is neat and tidy. - Customer Services: helping with customers inquiries. - Do POS and learned how to check certain inventories in the system. - Check and do stock takes. - Ensure that the store is neat and tidy.