Experience

Ezypay

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Aug 2023 - Present



TESS INTERNATIONAL GROUP

• Senior Business / System Analyst

  • Jan 2023 - Aug 2023

• Business / System Analyst

  • Apr 2021 - Jan 2023

  𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗕𝗔 / 𝗦𝗔 𝘁𝗮𝘀𝗸𝘀 :• Provide consultation on best approach & suitable workflow based on the customer's resources.• Conducting/participating in requirement gathering session, delivering product demonstration to prospect/stakeholders, conducting user training session.• Preparation of documentations following the ISO 9001 guidelines such as FSD, SDD, SOW, Operational & Configuration guides.• Curate SIT / UAT test plan based on project scope & timeline.• Preparation of SIT & UAT test scenarios along with test data (if required) based on project scope and timeline as part of project deliverables.• Preparation of project documents required for development based on project scope & customer's requirements, such as requirement document, data dictionary & data mapping document.• Perform preliminary testing on the features developed by developers and identifying first round of bugs/defects before passing to Quality Assurance Department.• Support system readiness for Proof of Concept (POC).• Provide mentoring & training to junior Business/System Analyst & new team members on product, task management, and team strategies.• Attend production tickets by providing Level 1/ Level 2 support troubleshooting & assessment on issue reported & escalating to appropriate parties.• Provide root cause & solution of an issue to customer, including a workaround solution if solution proposed requires program fixes.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :• Delivered the company’s first Trade AML Solutions to commercial banks.• Introduced a more efficient SIT & UAT document template to replace existing template which has since been implemented throughout the whole company.• Created materials to train employees on the Trade AML Solutions, such as training slides & video voiceover which is now included as part of compulsory starter tasks for new hires.• Curated & conducted internal training programs which was held company-wide on Trade AML Solutions functions and features. Show less

• Business / System Analyst

  • Nov 2020 - Apr 2021

  • Preparation of documentation following the ISO 9001 guidelines such as Operational and Configuration guides.• Preparation of SIT and UAT test scenarios along with test data (if required) based on project scope and timeline as part of project deliverables.• Preparation of project documents required for development based on project scope and customer's requirements, such as requirement document, data dictionary and data mapping document.• Conducted full system testing on overall features and UI/UX experience.• Perform preliminary testing on the features developed by developers and identifying first round of bugs/defects before handing over to Quality Assurance Department.• Performed ElasticSearch API setup & creating guideline for setup for future reference.• Responsible for full testing of the ElasticSearch API watchlist screening.• Performed and completed application and database setup on customer’s environment.• Explored and created Tableau reporting template for transaction monitoring purposes. Show less