Experience

BenihBaik.com

• Indonesia
• Fundraising
• 1 - 100 Employee

• Operation Executive

  • Jan 2022 - Present

  - Responsible for the process operations of crowdfunding company to implement end-to-end aid distribution such as: distribution plan, disbursement of funds, program implementation, partner monitoring and evaluation.- Responsible for executing the program in terms of operations related to C2C, B2B / B2B2C programs.- Build communication & coordination with all parties related to the ongoing program both internally and externally such as: cross-department, partners, beneficiaries.- Evaluate current disbursement partners & explore the potential of other channel partners.- Create, prepare and collect documents related to new program & disbursement activity such as RAB, Papper, BAST, Invoice, MoU, Agreement, Etc.- Create a report as a part of the requirements for the completion program.- Improvement Business Process and Flow.



Ruangguru

• Indonesia
• Education Administration Programs
• 700 & Above Employee

• Business Associate

  • Sep 2020 - Dec 2021

  • Collaborate with external and internal teams in developing business products.• Regularly data management and provide data based on management and teams needs.• Mapping class distribution for all students based on skill level.• Conduct onboarding in after-sales for new, renewal, and old users to join the class.• Center admin to blast reminder class before the class started.• Handled users’ complaints with the customer success team.• Manage distribution purchase gift for all eligible users.• Involved in multiple projects, initiatives execution/manage projects.

• Business Operations

  • Jan 2019 - Aug 2020

  • Handled and created initiatives to increase product brand awareness and sales.• Collaborated with SEO team to increase products easy to find in google search.• Improved business planning with benchmarking to all product competitors.• Revamp product development in landing page and apps. • Develop and improve the SOP system for the operations team.• Monitoring the operational system to keep going well.• Involved in many projects (supervising roboguru freelancer, distribution edumail for all users in many cities in Indonesia, participated user testing with products team).

• Operation Officer

  • Jan 2017 - Dec 2018

  • B2C for private teacher services that users need and achieve sales targets.• Daily data management to follow up with chat, call and email to all customers.• Handled to create invoices for customers.• Build good relationships with customers to continue to use Ruangguru products.• Handled customers' complain and solve problems.• Managed all tutor payments.• Match customer needs with available tutors and bring good recommendations.



PLN Unit Pendidikan dan Pelatihan (Udiklat) Jakarta

• Internship

  • Feb 2016 - Apr 2016

  • Handled syllabus dan modules training development.• Handled all of the training administration (finance, content, and training tools)• Input learning evaluation training to Learning Management System (LMS) • Handled syllabus dan modules training development.• Handled all of the training administration (finance, content, and training tools)• Input learning evaluation training to Learning Management System (LMS)



Dinas Pendidikan DKI Jakarta

• Administration Staff (Internship)

  • Nov 2015 - Dec 2015

  • Handled diploma digitalization for all schools in DKI Jakarta• Managed education documents and created complaints reports every month• Call center and social media admin • Handled diploma digitalization for all schools in DKI Jakarta• Managed education documents and created complaints reports every month• Call center and social media admin