Account and Card Services Analyst

• Aug 2022 - Present

Digital Bank - Operations Transformation and Change Management Division Digital Bank - Operations Transformation and Change Management Division

Customer Experience Specialist

• Sep 2020 - Present

GrabInvestGrabFinancialGrabInsurePay-to-MerchantOnline Acceptance PayLaterGrabPay Mastercard

Customer Experience Specialist

• Jan 2019 - Sep 2022

Payment Ops Analyst

• Jan 2019 - Sep 2022

Experienced in delivering support (technical and enquiries) pertaining payment processing for GrabPay (Singapore), specializing in payment to merchant (P2M), as well as other features (PayNow, GrabPay Mastercard, PayLater, GrabRewards, Remittance and other services.)Supported KYC verification, merchant-related enquiries and database, any fraud escalation or unknown charges pertaining to Grab Financial/account.Monitored various company communication channels and respond appropriately in timely manner.Gather feedback from drivers and passengers, observe front line issues, managing conflicts and escalations. Supported other department campaigns and liaise with them to make sure Grab is delivering the best to all stakeholders. Show less

Sales Executive

• Oct 2017 - Dec 2018

- Achieved sales target set by Singtel (Top Leading Telco in Singapore) on various products (mainly SingtelTV, Fibre Home Bundle, Mobile phones and Value added services) - Developed effective Sales pitch based on promotion, policies and product updates. -Resolve escalated complaints from customers, customer service, sales support team and other sales streams. - Well-versed about technical aspect of home broadband (ADSL or Fibre) set-up. - Customer service oriented, target driven and challenge seeking - Ability to build rapport with customers and understand their needs - Effective team player - Effective interpersonal skills. Able to relate well to people at all levels - Good communication and listening skills and able to build rapport and trust with customers - Lively, energetic, dynamic individual with friendly disposition - Able to perform in a fast-paced environment and work under pressure Show less

Teacher cum Administrative assistant

• Nov 2016 - Oct 2017

-Teaching academic subjects ( English, Science, Reka Bentuk Teknologi and Arts) for form 1 students - Responsible for administrative works, financial statements and in charge of students' affairs and welfare -Teaching academic subjects ( English, Science, Reka Bentuk Teknologi and Arts) for form 1 students - Responsible for administrative works, financial statements and in charge of students' affairs and welfare

Health Screening Department

• Jul 2016 - Oct 2016

Managing the corporate social responsibilities done by the hospital, especially for events with other companies Managing the corporate social responsibilities done by the hospital, especially for events with other companies

Junior Geologist

• Jan 2015 - Aug 2015

carrying out geophysical method especially resistivity, analyzing, report-writing, writing articles and admin works carrying out geophysical method especially resistivity, analyzing, report-writing, writing articles and admin works