Experience

FirstWorks Group
• Malaysia
• Human Resources Services
• 1 - 100 Employee
• Associate Recruiter

  • Dec 2021 - Present


foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Business Development Executive

  • Feb 2021 - Jul 2021

  1. Prospected for potential new clients and turned them into increased avenues of business 2. Memorized entire line of company products & services, including prices and special discounts 3. Researched and built relationships with 10+ new clients per day by planning approaches and piches 4. Managed to get 24 contracts per week and persuade clients to sign with foodpanda along with promotions and discounts resulting in increased 4k myr revenue per months as it was a new launch area 5. Worked closely with GM and SM to develop customer acquisition strategies to obtain maximum sales volume and profitability Show less



STARTEK

• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2020 - Aug 2020

  1. Handling a project under Celcom 2. Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services 3. Suggested a new tactic to persuade cancelling and irate customers to stay with the company resulting in a 5% decrease in cancellations 4. Provided basic technical support for clients on a wide range of company products, resolving issues at 90% 5. Received an average 85% customer satisfaction in just one month Show less



Universiti Teknologi MARA

• Malaysia
• Higher Education
• 700 & Above Employee

• Human Resources Assistant

  • Aug 2019 - Dec 2019

  1. Assisted the Human Resources Department with hiring, training, and coaching new employees to ensure smooth transition 2. Wrote the main training manual and program that is now used in the system resulting to 85% efficiency 3. Suppported HR department with administrative duties such as confidential file maintenance and compliance 1. Assisted the Human Resources Department with hiring, training, and coaching new employees to ensure smooth transition 2. Wrote the main training manual and program that is now used in the system resulting to 85% efficiency 3. Suppported HR department with administrative duties such as confidential file maintenance and compliance



Parkson Group

• Wellness and Fitness Services

• Retail Salesperson

  • Nov 2015 - Mar 2016

  1. Developed and executed tactical plans and financial strategies for various projects, both internal and external. 2. Pulled and packaged orders for customers 3. Prepared invoices for sales, initiated follow-up/customer satisfaction emails to clients to ensure a great experience 1. Developed and executed tactical plans and financial strategies for various projects, both internal and external. 2. Pulled and packaged orders for customers 3. Prepared invoices for sales, initiated follow-up/customer satisfaction emails to clients to ensure a great experience