Experience

Infosys (Malaysia) Sdn. Bhd.

• Malaysia
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Design Specialist -Pre Sales(Promoted)

  • Apr 2018 - Present

  · Plays a key role in the sales engagement process, and is integral in delivering exemplary customer experience and financial outcomes through the provision of specialist technical and pre-sales solutions.· Providing the accuracy and attention to detail required to produce customer focused proposals and associated component ordering.· Effective interaction with internal group and vendors to supply solution design details and costs.· Efficient resourcing of tender response and design challenges through re-usable frameowrks and standardized processes.· Support the OB sales teams in – Proposal development, and ordering stages of the sales cycle.· Maintain expertise, in high-level network design for :- Telecommunication carrier products, data, voice and wireless customer premises equipment (network centric equipment), contact centre solutions, modular project work to effect updates and changes to Optus managed services· Use product knowledge and design skills to add technical detail into the solutions, proposals and quotes Show less

• Optus Business Change Specialist for Voice Service Provisioning

  • Apr 2015 - Present



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Operations Executive

  • Apr 2013 - Mar 2015

  *Responsible in handling task for Enterprise/Corporate customers *Preparing and submitting complete documentation/information of registration, requisition and batching form from sales/cusotmers/VAPs to Premier Operations/Premier Services/Customer Service Support. *Actively track progress and provide status updates on operation transaction (device/registrations/issue) to sales team/cusotmers. *Revert, resolve and close cases on daily basis to ensure all complaints, leads, enquiries are resolved and attended to. *Attend internal and external meeting as well as any ad-hoc request to address cusotmers' issues as and when required. *Responding, escalating and resolving customer related enquiries and complaints in term of billing related such as rebate, waiver, adjustment and refund. *Responsible for effective dat-to-day departmental administrative work and reporting requirements on weekly basis. Show less



U Mobile

• Malaysia
• Telecommunications
• 700 & Above Employee

• Assistant Branch Manager

  • Jul 2009 - Apr 2013

  *Act as a Branch Lead to supervise the team for smooth and effective operations and customer service. *Direct, motivate and manage staff. *Ensure timely submission and verifications of reports. *Perform controls and checks according to guidelines and procedures set by management. *Development of strategy and measure to balance high customer satisfaction and operation effectiveness. *Review work processes to enhance customer experience. *Handling customers' enquiries, services request and follow-up with appropriate resolution. *Meet Key Performance Index (KPI) accordance to branch operation requirements. *Handling daily reports and ensure all reports are sent by the required deadlines.*Compile weekly and monthly collection reports.*Compile daily and monthly performances reports.*Handling daily and monthly stock check.*Supervise branch and team example: sales, branch and staff performance/attendants etc.*Handling opening and closing branch. Show less

• Customer Service Representative

  • Dec 2008 - Jul 2009

  *handling walk in customer regards payment,bills,any enquiries,technicals problem,complaints etc*handling in stock checking,daily inventory check etc.



Astro

• Malaysia
• Entertainment Providers
• 700 & Above Employee

• Customer Service Officer

  • Jan 2007 - Jan 2008

  Company also known as MEASAT BROADCAST NETWORK SYSTEM (ASTRO) *Handling inbound calls. Assist in billing inquiries, package inquiries including product inquiries, solved technical in first level troubleshooting *Handling request for change of package,request for bill etc Company also known as MEASAT BROADCAST NETWORK SYSTEM (ASTRO) *Handling inbound calls. Assist in billing inquiries, package inquiries including product inquiries, solved technical in first level troubleshooting *Handling request for change of package,request for bill etc



SRG Asia Pacific

• Malaysia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Officer

  • Jun 2006 - Jul 2007

  -Handling inbound calls regards of inquiries, complaining, billings and technical. -Handling troubleshooting manually. -Escalate cases e.g.; technical, billing etc -Handling inbound calls regards of inquiries, complaining, billings and technical. -Handling troubleshooting manually. -Escalate cases e.g.; technical, billing etc



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Customer Service Officer

  • Jan 2005 - Jun 2006

  -Handling inbound calls regards of inquiries, complaining, billings and technical. -Handling troubleshooting manually. -Escalate cases e.g.; technical, billing etc -Handling inbound calls regards of inquiries, complaining, billings and technical. -Handling troubleshooting manually. -Escalate cases e.g.; technical, billing etc