Experience

Solsis (M) Sdn. Bhd.

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Remote Support Engineer

  • Jul 2019 - Present

  • Attend any issue related with software by remote using TeamViewer reported by user • Configure proxy and JAVA setting if the issue related with web-based. • Configure setting for Microsoft, AS400, IV2, EDMS and any others application used by Hong Leong staff. • Cooperate with network security team, AS400 team, LAN ID team, exchange team, SCCM team and application team to ask an advice when remote team unable to solved • Escalate case to engineer on site after check and found the issue related with hardware • Do installation and upgrade software if detected by security team user not using the latest version of software such as Google Chrome • Assist user and guide by phone if user got some minor software issue such as mailbox full and unable to send and receive email. • Involved project to upgrade more than 100 PC’s to update the latest version of anti-virus. • Update with call center once the issue resolved or need to escalate with others team. Show less



Raja Nor & Su Lynn

• General Office Clerk

  • Feb 2019 - Jun 2019

  • Filing of documents in E-Filing System of Mahkamah Persekutuan Malaysia • Type the letters and manage correspondence • Responsible for managing telephone calls • Processing incoming and outgoing mail • Pay all bills such as office rent, water bill, electric bill, WIFI bill and staff salary • Filing of documents in E-Filing System of Mahkamah Persekutuan Malaysia • Type the letters and manage correspondence • Responsible for managing telephone calls • Processing incoming and outgoing mail • Pay all bills such as office rent, water bill, electric bill, WIFI bill and staff salary



Kapar Energy Ventures Sdn Bhd

• Malaysia
• Utilities
• 1 - 100 Employee

• Student Intern

  • Aug 2018 - Jan 2019

  • Remote PC by using desktop central management (DCM) • Reset password for email and PC account in Active Directory • Install standard software such as Word, Power Point, Excel, DCM, anti-virus (Bit Defender), PI software, PDF and Microsoft Outlook • Configure IP address, VLAN Name and VLAN ID for Switch Aruba 2530-24G & HP 2530-24G • Configure Access Point (AP) brand Aruba • Fresh Install Windows 8.1 • Backup and recovery data from hard disk by using Acronis Backup software and save the data on the server. Show less