Nur Diana Desa
Senior Executive Information Technology at Hong Leong Yamaha Motor Sdn Bhd- Claim this Profile
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Topline Score
Bio
Nurul Farzana Binti Redha
Diana is a great IT members, she has the passion to always learn and deliver the best in her task. Her skills and dedication have always impressed me.
Fateen Shahirah
I highly recommend my colleague for any work opportunities that may arise. She is extremely talented, hardworking, and dedicated to her craft. She always go above and beyond to ensure tasks are completed on time and to the best of her abilities. Additionally, she is a pleasure to work with and possess strong communication skills. I have no doubt that she would be a valuable asset to any team or project.
Nurul Farzana Binti Redha
Diana is a great IT members, she has the passion to always learn and deliver the best in her task. Her skills and dedication have always impressed me.
Fateen Shahirah
I highly recommend my colleague for any work opportunities that may arise. She is extremely talented, hardworking, and dedicated to her craft. She always go above and beyond to ensure tasks are completed on time and to the best of her abilities. Additionally, she is a pleasure to work with and possess strong communication skills. I have no doubt that she would be a valuable asset to any team or project.
Nurul Farzana Binti Redha
Diana is a great IT members, she has the passion to always learn and deliver the best in her task. Her skills and dedication have always impressed me.
Fateen Shahirah
I highly recommend my colleague for any work opportunities that may arise. She is extremely talented, hardworking, and dedicated to her craft. She always go above and beyond to ensure tasks are completed on time and to the best of her abilities. Additionally, she is a pleasure to work with and possess strong communication skills. I have no doubt that she would be a valuable asset to any team or project.
Nurul Farzana Binti Redha
Diana is a great IT members, she has the passion to always learn and deliver the best in her task. Her skills and dedication have always impressed me.
Fateen Shahirah
I highly recommend my colleague for any work opportunities that may arise. She is extremely talented, hardworking, and dedicated to her craft. She always go above and beyond to ensure tasks are completed on time and to the best of her abilities. Additionally, she is a pleasure to work with and possess strong communication skills. I have no doubt that she would be a valuable asset to any team or project.
Credentials
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What Is Generative AI?
LinkedInAug, 2023- Oct, 2024 -
Ask Questions to Make Data-Driven Decisions
CourseraJul, 2023- Oct, 2024 -
Foundations: Data, Data, Everywhere
CourseraJul, 2023- Oct, 2024 -
Technical Support Fundamentals
CourseraJul, 2023- Oct, 2024 -
Data Visualization with Power BI
Great LearningJun, 2023- Oct, 2024 -
Python for Non-Programmers
LinkedInJun, 2023- Oct, 2024 -
Analytics for Everyone
PETRONASMay, 2023- Oct, 2024 -
Digital Skills : User Experience
AccentureMar, 2023- Oct, 2024 -
Use Canva to Create Social Media Visuals for Business
CourseraMar, 2023- Oct, 2024 -
Create a Website Using Wordpress : Free Hosting & Sub-domain
CourseraAug, 2022- Oct, 2024 -
Joget DX- Advanced Course for App Designers
Joget, Inc.Mar, 2022- Oct, 2024 -
ITIL Foundation Level
PeopleCertOct, 2018- Oct, 2024 -
COBIT 5
APMG InternationalOct, 2011- Oct, 2024
Experience
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Hong Leong Yamaha Motor Sdn Bhd
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Business Consulting and Services
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100 - 200 Employee
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Senior Executive Information Technology
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Jan 2021 - Present
JOGET E-WORKFLOW DEVELOPER/ SUPPORT/ RESIDENCE DEVELOPER LEAD-Lead on Resident developer program to empower digital culture in HLYM-Support all apps and systems that was developed in the Joget e-Workflow.BUSINESS INTELLIGENCE (BI)-Analyse data for Sales and Production reporting.-Involve in visualize reporting data for BI purposes using Infor BI using SQL and OLAP database.
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Information Technology Executive
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May 2012 - Jan 2021
NEW SYSTEM IMPLEMENTATION AND IT TRAINER-Leaders for project implementation for Service and Sparepart.-IT trainer for new systems to the dealers and staffs.-Design new courses for IT's e-learning for the Learning Management System. -Responsible for designing and preparing materials and handbooks for the training and monitoring of all IT training programs, as well as providing progress.APPLICATION SUPPORT AND SERVICE DESK-Support ERP System for Purchasing & Service Module.-Daily monitory on ERP system and check on data issues.-IT trainer for new systems to the dealers and staffs.-Design new courses for IT's e-learning for the Learning Management System. -Responsible for designing and preparing materials and handbooks for the training and monitoring of all IT training programs, as well as providing progress.IT OPERATIONS STANDARD-Review legal documents for every IT’s related contract agreement.-Maintaining IT’s Policy based on IT governance and operation.-Involvement on preparing annual IT’s CAPEX and OPEX budgeting.IT PURCHASING & PROCUMENT-Prepare purchase orders and send copies to suppliers and to departments originating requests.-Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.-Respond to users and supplier inquiries about order status, changes, or cancellations.-Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.-Review requisition orders to verify accuracy, terminology, and specifications. Show less
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Technical Support Specialist
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Oct 2011 - May 2012
Received calls and e-mails as a front liner to support for database problem. -Troubleshoots customer's problem through calls,e-mails and also remote desktop. -Investigate customer's problem thoroughly from end to end which is from database by using SQL to application. -Simulate customer's problem for R&D. -Remote into client's server to backup and restore latest database. -Solving through SQL for checking and data patching. -Remoting and Deployed the solver into internal server and client's server. -Followup with customer the case from it's open until close case. Show less
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VADS Berhad
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Malaysia
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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May 2010 - Jul 2011
- Front level customer service agent for STREAMYX internet service customers. - Handle calls from TM internet service customers specifically for technical assistance. - Identify the problems customer facing which cause the difficulties to enjoy the service whether occur from customer end or service provider side. - Provide troubleshooting steps for customers to solve the technical difficulties arise when using TM internet service. - Launch report for technician team if the problem require technician involvement - Provide information regarding TM products upon caller request. Show less
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Education
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2006 - 2010
Universiti Malaysia Sabah
Bachelor's degree, Mathematics and Computer Graphics
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