Experience

Alliance Bank Malaysia Berhad

• Malaysia
• Banking
• 700 & Above Employee

• Senior Executive, SME Support

  • Mar 2023 - Present



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Consumer Business (Customer Lifecycle Value Management)

  • Aug 2022 - Nov 2022

  Customer Lifecycle Value Management. In terms of Loyalty & Campaign Programs. - Liaise with strategic partners. - Looking at customer segment that can offer expanded insights into what’s working well to maintain the loyalty. - Involved in Loyalty Platform Development - Drafting the details text of Customer Journey in Celcom Life App (CLA) - Doing research for Project Paper – Sustainability -Engage with Strategic Partnership to build a long-term partnership Customer Lifecycle Value Management. In terms of Loyalty & Campaign Programs. - Liaise with strategic partners. - Looking at customer segment that can offer expanded insights into what’s working well to maintain the loyalty. - Involved in Loyalty Platform Development - Drafting the details text of Customer Journey in Celcom Life App (CLA) - Doing research for Project Paper – Sustainability -Engage with Strategic Partnership to build a long-term partnership



MERCY Malaysia

• Malaysia
• Non-profit Organization Management
• 1 - 100 Employee

• Donor Management Assistant

  • Jul 2022 - Jul 2022

  1) Involved as Project Contract Staff 2) Maintain and manage the donor database.3) Assist Officer to summarize all the funds donation4) Manage the Daily, Weekly & Monthly Reporting5) Manage all the pending receipts and reports6) Responsible to issue the Receipts for Donors by Individual and Corporate7) Assist the Finance team with central filing of donor receipt & acknowledgment letters8) Work collaboratively with Fundraising team & Finance Team to align the funding report. Show less

• Volunteer

  • Mar 2022 - Jun 2022

  1) Involved as a Volunteer in Fundraising and Events Department.2) Maintain and manage the donor database.3) Assist Officer to summarize all the funds donation4) Manage the Daily, Weekly & Monthly Reporting5) Manage all the pending receipts and reports6) Responsible to issue the Receipts for Donors by Individual and Corporate



UTS Marketing Solutions

• 200 - 300 Employee

• Telemarketing Agent

  • Oct 2019 - Jan 2020

  1) Answering customer information about PA insurance by Berjaya Sompo 2) Delivering scripted talks that describe the company’s products/services. 3) Explain about the types & the benefits of PA insurance by Berjaya Sompo 4) Responsible for the registration & sign up of interested customers 5) Handle customer questions 6) Following up on previous customers for potential sales 1) Answering customer information about PA insurance by Berjaya Sompo 2) Delivering scripted talks that describe the company’s products/services. 3) Explain about the types & the benefits of PA insurance by Berjaya Sompo 4) Responsible for the registration & sign up of interested customers 5) Handle customer questions 6) Following up on previous customers for potential sales



Success United Network

• Wangsa Maju

• Telemarketing Agent

  • Jan 2019 - May 2019

  1) Communicate about new products & services by Unifi to existing users 2) Work with team members on the call floor to meet sales & performance goals 3) Maintain detailed records of outgoing & ingoing calls 4) Responsible for the registration Unifi products and services of interested customers 5) Obtain customer information including names and addresses 6) Contact customers to follow up on initial interaction 1) Communicate about new products & services by Unifi to existing users 2) Work with team members on the call floor to meet sales & performance goals 3) Maintain detailed records of outgoing & ingoing calls 4) Responsible for the registration Unifi products and services of interested customers 5) Obtain customer information including names and addresses 6) Contact customers to follow up on initial interaction