Business Strategy Executive

• Feb 2023 - Present

Under the Business Strategy Team Learning Strategy & Performance Office Under the Business Strategy Team Learning Strategy & Performance Office

Executive Digital Banking

• Nov 2022 - Mar 2023

•Monitor agent banking business through supervision of Branch Channel officers at all branches •Assist in strategy formulation for business expansion and suggest operational modification •Monitor and ensure smooth operation of all processes related to maintenance of customer accounts •Ensure optimal utilization of POS terminals and mobile apps •Prompt resolution of issues and complaints by POS agents •Empower agent assignment and commission management •Preparation of revenue, business analytics and commision report •Be the primary contact person for all agent issues Show less

Protégé in Service Department

• May 2022 - Nov 2022

•Host the Chief Financial Officer (CFO) Mini Townhall 2022 during CFO branch visit •Appointed as main emcee for EPF Annual Dinner 2022 •Emcee for HOD Physical Channel Engagement Program •Main Committee of Financial Well-Being Program, appointed as emcee for the whole event •Participate in Karnival Jelajah Aspirasi Keluarga Malaysia and responsible in handling the EPF booth •Assist Mobile Team & RAS in organizing Outreach Program •Appointed as Moderator for Educational Forum on Volatility, Uncertainty, Complexity, Ambiguity (VUCA) •Host an Educational Talk for Employee Wellness Program •Assist in e-service corner including handling customer inquiries in members' registration, i-Akaun activation, Shariah registration, nomination, online withdrawal and other operational support Show less

Human Resources Trainee

• Mar 2021 - Aug 2021