Experience

Leadership Resources Malaysia Sdn Bhd

• Malaysia
• Professional Training and Coaching
• 1 - 100 Employee

• • Aug 2020 - Present

• • Dec 2019 - Jul 2020



TradingPost Group

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Inside Sales Representative

  • Dec 2017 - May 2018

  -To contact/ communicate with potential or existing Australian customers to promote and sell TradingPost.com -To serve customer by providing accurate information; resolve customers issues and follow up on leads -To identify sales opportunities using prescribed sales methodology -To update sales opportunity and engagement outcome and status accurately in CRM system -To achieve daily sales engagement to ensure productivity is achieve at the level required to achieve the monthly sales target -To achieve monthly new sales target through telesales channel -To handle all customer enquiries and request promptly, accurately and professionally -To submit Sales Order in an accurate manner -To provide customer’s comments to Team Manager for service improvement Show less



The Northam All Suite Penang

• Malaysia
• Business Consulting and Services

• • Mar 2016 - Aug 2016

  -Assist the Assistant Director of Sales in carrying out the sales & marketing activities.-Contribute positively to the development of annual marketing plan and quarterly. -Monitor and provide coaching and assistance to sales subordinates in maintaining a strong sales team. -Maintain a good rapport with all other departments to ensure smooth operations and high level of guest satisfaction.-Be familiar with various type of events and activities within the MICE segmentation.-Maintain a very good and professional rapport with all the clientele.-Assist the Sales Coordinator in preparing the Event Order.-Ensure proper protocols are followed while dealing with other departments.-Abide by all policy and procedures on handling of reservation for group, FITs, events, mode of payment.-Respond to any incoming enquires via walk-ins, telephone, fax and email within the stipulated time frame.-Ensure high level of guests satisfaction is maintained at all times. Show less

• • Jun 2015 - Feb 2016

  -Develop customer accounts to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.-Negotiate room rates/packages with clients.-Attend Sales events, as required.-Prepare company contracts for the hotel in accordance with current business and pricing conditions.-Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).-Answer guest queries in a prompt and professional manner about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).-Respond to any incoming enquires via walk-ins, telephone, fax and email within thestipulated time frame. Show less



MC F'ng & Associates

• External Auditor

  • Nov 2013 - Jun 2015

  -Prepare the audit program by defining time limits and allotting responsibilities to team members -Evaluated appropriate financial areas and records that could be examined -Perform substantive testing of account balances to determine reasonableness -Perform the stock count and fixed asset sighting at clients’ place to ensure the stocks are properly counted and the assets are safeguarded -Draft audit report as required -Prepare the audit program by defining time limits and allotting responsibilities to team members -Evaluated appropriate financial areas and records that could be examined -Perform substantive testing of account balances to determine reasonableness -Perform the stock count and fixed asset sighting at clients’ place to ensure the stocks are properly counted and the assets are safeguarded -Draft audit report as required