Experience

Training

• Professional Training and Coaching
• 300 - 400 Employee

• Learning And Development Specialist

  • Mar 2014 - Present

  Create and execute learning strategies and programsEvaluate individual and organizational development needsDesign and deliver workshops and other trainingsAssess the success of development plans and help client to make the most of learning opportunitiesHelp company to develop their team members through career pathingManage training budgets and negotiate contracts Create and execute learning strategies and programsEvaluate individual and organizational development needsDesign and deliver workshops and other trainingsAssess the success of development plans and help client to make the most of learning opportunitiesHelp company to develop their team members through career pathingManage training budgets and negotiate contracts



Causeway Link

• Project Specialist - Analyze, Plan, Develop & Evaluate (APDE)

  • Mar 2015 - Jun 2018

  ROLES• Work with management (especially with HR) to research and resolve policy & procedures• Advise on project in term of analysis and development results• Participate and communicate on progress of project developmentRESPONSIBILITIESPlan, advise, analyze, develop, implement and evaluateProvide suggestion and recommendation for procedures, proposal and progress reportsContributes to the development of tools/techniques to improve the project processesAssure that all activities comply with company regulatory procedures, practices and guidelines Provide relevant support through training and coaching, in area related to project for team member to improve necessary competenciesMonitor HR policies and respond or disseminate information to appropriate HR employee for resolution (i.e. HR Manager)Latest Addition for Y2016 - officially appointed as advisor for L&D department, coaching and mentoring 6 employee (supervisors and trainers).



Handal Indah Sdn Bhd (aka Causeway Link)

• Learning & Development Senior Executive (HOD for Training Dept)

  • Feb 2014 - Mar 2015

  + Plans, organizes, conducts and follow up on training activities effectively+ Identify training & development needs in consideration of staff development and career growth path in line with organizational growth, through a job analysis, survey & etc+ Develop and organize training manuals, multimedia visual aids, and other education materials+ Evaluate effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods+ Working closely with management to ensure that policies, programs and processes are developed, implemented, communicated and consistently administered in compliance with organizational objectives+ Continuously seek and support new approaches, practices and processes to ensure the relevance of learning & development activiesNOTE : Promoted to Project Specialist, managing bigger scope.



MindPower Inspiration Hub

• Training Manager

  • Sep 2011 - Jan 2014

  1. Identify core competencies of workforce2. Implement training programs3. Appraisal of training effectiveness4. Knowledge Management5. Training needs6. Design and develop training programs7. Training BudgetJan-Oct 2012 :Engaged by PappaRich Academy (Malaysia) to train customer service culture and documented service competencies for their trainees. 1. Identify core competencies of workforce2. Implement training programs3. Appraisal of training effectiveness4. Knowledge Management5. Training needs6. Design and develop training programs7. Training BudgetJan-Oct 2012 :Engaged by PappaRich Academy (Malaysia) to train customer service culture and documented service competencies for their trainees.



Resorts World Genting

• Malaysia
• Hospitality
• 700 & Above Employee

• Assistant Training Manager - Room Division

  • Mar 2011 - Sep 2011

  Manage the hotel (room division) academy for training new recruits and also refresher training for current employees.Also manage the hotel training needs analysis by collobrating with HR section, especially in talant management and succession planning process.Design and develop training program for customer service, communication, professional impression and also hotel hard skill training.Design evaluation format for Customer Satisfaction Index (Level 1) and Knowledge Assessment (Level 2)Working closely with HR section in creating a tailor-made Behavioral Change Index (Level 3) evaluation to measure the ROI of the training planned and conducted for hotel division.Posses a strong ability in planning and organizing; and strong administration skill.A people-oriented person with good skill in managing people. Natural motivator who uses nurturing style to lead the team.



Genting Centre of Excellence (c/o Genting Malaysia Berhad)

• Facilitator

  • Sep 2008 - Mar 2011

  Certified trainer by PSMB (Train-The-Trainer Program)Well verse with A.D.D.I.E. cycle in training industryDesign and develop training program for Genting GroupConducts training for Genting Group (lower management).Conducts customer service, communication, grooming and also indoor teambuilding training.Develop evaluation (Knowledge Assessment) for participantAverage - 90 days training per calendar year.PIC of training budget - P&L and CAPEXManage hotel account for training and TNALiaise with external training provider in providing the suitable training according to the TNA findingsUndergoing Certified Training Profession Program by ARTDO

• Administrator

  • Sep 2006 - Aug 2008

  Manage training department accounting and documentationIn-charge of training venue allocation for internal trainer, associate facilitator and external trainerIn-charge and manage the training department budgetary system - P&L and CAPEXInvolved in training yearly calendar preparation; budget, selection of program, venue allocation and other administration requirementManage the HRDF documentation - preparation of program outline and work closely with HR Planning and Development to submit for grant approval.Preparation of trainers' CV for submission to PSMBPrepare costing and billings for Genting GroupControl of training inventory and equipmentPromotes training program and source for nomination from Genting GroupWork closely with other department in Genting to provide the best solution in training related matter



Genting Malaysia Berhad (formerly known as Resorts World Bhd)

• Secretary

  • Jan 2000 - Aug 2006

  Assisted hotel vice president of Highlands Hotel and Genting Hotel in daily operation (documentation)Managed documentation and operation by using centralised systemCertified Internal Quality Auditor for ISO (organized by Total Quality Management)Handles all the documentation in office and operation; especially in preparing P&L report and also yearly budgetary systemWell-versed in budgetary system using SAP systemManage the guest comments by using SIEBEL system in both capturing and generating reportTrained and coached subordinates (clerical) in job performance and developmentCreated formats and methods which is still being used in hotel operation until today; e.g. ISO training benchmark



Resorts World Berhad

• Front Office Assistant

  • May 1996 - Jan 2000

  Operates front counter operation for 932 rooms in Highlands Hotel Operates front counter operation for 932 rooms in Highlands Hotel



FJ Benjamin Sdn Bhd

• Marketing & Promotion Assistant

  • May 1995 - Apr 1996

  Promote FJB retail merchandise item by managing the advertising and visual display of the outlets in Malaysia Promote FJB retail merchandise item by managing the advertising and visual display of the outlets in Malaysia