Experience

Orient Star Transport Sdn Bhd

• Malaysia
• Freight and Package Transportation
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2021 - Present

  - Responsible for the movement of customer’s sea export shipments. - The main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers. - Prepares export documentation. - Managing daily operations. - Support in the coordination of multimodal cargo shipments-mainly export FCL/LCL and break bulk cargo seafreight. - Developing solutions. - Maintaining and improving relationship with customers. - Responsible for the movement of customer’s sea export shipments. - The main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers. - Prepares export documentation. - Managing daily operations. - Support in the coordination of multimodal cargo shipments-mainly export FCL/LCL and break bulk cargo seafreight. - Developing solutions. - Maintaining and improving relationship with customers.



TabaoGo Malaysia Sdn Bhd

• Malaysia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Officer

  • May 2017 - Aug 2017

  - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer support. Show less



Times Bookstores

• Malaysia
• Retail
• 1 - 100 Employee

• Retail Assistant

  • Jan 2013 - Feb 2017

  PART TIMER - SEMESTER BREAK - Performed the outlet's daily operations which include cashiering, customer service, shop floor display, inventory management & other administrative function. PART TIMER - SEMESTER BREAK - Performed the outlet's daily operations which include cashiering, customer service, shop floor display, inventory management & other administrative function.



MAMEE-Double Decker (M) Sdn Bhd

• Malaysia
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Quality Control Assistant

  • May 2016 - Sep 2016

  - Check the quality and quantity of all incoming raw material/ingredients. - Monitor products condition and quality throughout the production process (E.g. check PH, product weight, water temperature, product texture, product quality, core temperature of product, packing process, storage). - Filing all related forms and documents (GMP form, internal calibration form, internal pest control form) - Monitor production team in filling the form for Process Record, Cleaning & Sanitation Record follow GMP and HALAL system and ensure they fill it correctly. - Prepared & control usage of Chemical for Production inline. - Ensure all production area is clean before and after production and make sure all equipment such as trays, trolleys and weighing scale are in place. - Monitor & fill up all cleaning area in Cleaning Checklist. - Perform weekly/monthly internal calibration on all facilities. - Check worker personal hygiene (e.g. finger nail, shoes, hair net, face mask) - Ensure all the raw material/ ingredients used are following FIFO. - Check the finished product before going out from factory. - Ensure all products have correct date, batch number, label, packaging and quantity before transfer to logistic & loading. Show less