Experience

LGI Industrial & Construction Supplies®

• Canada
• Retail
• 1 - 100 Employee

• Supply Chain Administrator

  • Jun 2021 - Present



Walmart

• United States
• Retail
• 700 & Above Employee

• E-Commerce Associate

  • Oct 2020 - Jun 2021

  • Fulfilment of online orders which includes picking, packing of products ordered by customers while ensuring a high-quality standard and accuracy. Assigning drivers for the scheduled delivery of products assuring timely delivery.• Ensuring that products picked are of the highest quality i.e., no damaged products, freshest product selection etc.• Dealing with customer grievances by contacting online customer service support and logging a ticket to resolve the problems as to provide them with the best solution.• Correctly documenting and labeling all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.• Using handheld mobile computer to locate packages for customers and to retrieve any information regarding their online order.• Participating in continuous improvement of the company to help increasing the customer satisfaction levels.



Tommy Hilfiger

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Associate Sales Representative

  • Sep 2019 - Jan 2020

  •Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.•Operating cash registers, managing financial transactions, and balancing drawers.•Achieving established goals.•Directing customers to merchandise within the store.•Increasing in store sales.•Superior product knowledge.•Maintaining an orderly appearance throughout the sales floor.•Introducing promotions and opportunities to customers.•Cross-selling products to increase purchase amounts.



The Village BBQ

• Canada
• Restaurants

• Supervisor

  • Jan 2019 - Sep 2019

  • Implementing restaurant policies and following the procedures to provide the customers with the best dining experience.• Collaborating and communicating with other internal departments to ensure guest satisfaction.• Planning and monitoring all works done by the employees and rectifying if any errors.• Providing necessary training to new employees working on the floor and reporting to the manager.• Greeting and thanking guests in a sincere, friendly manner.• Answering phone calls, taking reservations, and answering questions.• Checking guests in on arrival and out when they are leaving.• Assisting guests who are physically challenged.• Anticipating and addressing guests' needs and resolving their problems and complaints.• Preparing a daily checklist/ planner and working according to that.• Providing guests with menus and answering any initial questions.