Experience

Melbourne Business School

• Australia
• Higher Education
• 300 - 400 Employee

• Masters Student

  • Jan 2023 - Present

  Current student in Master of Business Analytics in Melbourne Business School Current student in Master of Business Analytics in Melbourne Business School



Icue Lounge

• Australia
• Recreational Facilities

• Store Manager

  • Oct 2020 - Present

  • Leading a team of 16, providing training and support for team members with different cultural backgrounds to deliver quality services to customers • Ensuring the operation of the store is managed effectively by monitoring and adjusting over 100 different stocks in a timely manner • Organizing competition events from the start in order to build better connections with the regular customers • Directing the staff to hold functions that contain over 100 customers in the venue Achievements: • Hugely increased the satisfaction level of the customers and raise the store rating significantly from 3.7 to 4.6 on Google review • Adjusting the drinks served in the venue according to the popular trend, successfully boosted the revenue by 50% • Build the company's social media account from the beginning and reach 500 followers within 6 months' time Show less



MUJOSH 木九十

• China
• Retail
• 1 - 100 Employee

• Retail Sales Assistant

  • Nov 2020 - Jan 2023

  • Provide customer-focused recommendations for glasses and prescription lenses based on each individual's needs and objectives • Attend to all customer inquiries in a friendly, professional manner, resolving issues as expediently as possible • Rising the idea of issuing discount cards to uni students and successfully building long-term relationships between Mujosh and several student clubs in different universities, MCSA and CSSA, etc Achievements: • Working on boxing day for continues three years, and boosting the sales level to be higher than before the covid-19 period Show less