Experience

Trinity Managed Services

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Techinal support engineer

  • Jan 2022 - Present



CONKER

• United Kingdom
• Computer Hardware Manufacturing
• 1 - 100 Employee

• IT Support Engineer

  • Feb 2017 - Mar 2020

  Providing advice and support to all users including printing, software and hardware related issues To provide new hardware and software access to all employees and to remove access following departures. To maintain employee uptime by resolving Internal IT incidents in a timely manner, escalating issues to external parties if required. Troubleshoot faults and repair faulty customer devices. Ensure chargeable work, stock moves and ticket faults, cause and resolution analysis is captured for all repairs. To receive, organise, prepare and ship freight forwarding, liaising with third parties where required to ensure successful delivery. 90% of the Repairs returned within 2 days Warranty/SLA priority experience Onsite Visits to carry out repairs Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Aug 2014 - Oct 2016



Intrum

• Sweden
• Financial Services
• 700 & Above Employee

• HelpDesk IT

  • 2010 - 2012

  - Hardware Support, software and Networks (wired and wireless) - Backup Maintenance and Management - Directory Services (Microsoft Active Directory) - SQL database management - AVAYA systems configuration - Hardware Support, software and Networks (wired and wireless) - Backup Maintenance and Management - Directory Services (Microsoft Active Directory) - SQL database management - AVAYA systems configuration



El Corte Inglés

• Spain
• Retail
• 700 & Above Employee

• IT Help Desk

  • Apr 2007 - Jul 2010

  - Hardware Support, Software and Networks (wired and wireless) - Backup Maintenance and Management - Directory Services (Microsoft Active Directory) - Hardware Support, Software and Networks (wired and wireless) - Backup Maintenance and Management - Directory Services (Microsoft Active Directory)