Experience

Valor Hospitality Partners

• United States
• Hospitality
• 200 - 300 Employee

• General Manager

  • Mar 2023 - Present

  Holiday Inn High WycombeHoliday Inn High Wycombe M40, Jct.4 is a smart hotel with meeting and events function rooms, free WiFi, convenient access to transport links, and kids stay and eat free!The lively restaurant offers classic and international dishes using sustainable British ingredients. Starbucks is also available, perfect for early mornings or catching up with a friend or colleague.Our hotel in High Wycombe offers seven modern event rooms of varying sizes. Great transport connections and professional reception team make Holiday Inn High Wycombe it an ideal place for conferences and business events.This High Wycombe accommodation is a stone's throw from the M40, giving easy access to Birmingham and Oxford. Junctions for the M4 and M25 can be reached in under half an hour. The hotel is only 20 minutes by road from Heathrow International Airport, and High Wycombe train station is a 15-minute taxi ride away. Picturesque Henley-on-Thames is 12 miles away.See touring productions and home-grown talent at Wycombe Swan Theatre, or follow the fortunes of Wycombe Wanderers at Adams Park, both 10 minutes' drive away. Five minutes further brings you to notable collections of art, furniture and local history at the Wycombe Museum. Show less

• General Manager

  • Sep 2022 - Mar 2023

  Hilton Garden Inn Bristol City Centre boosts 171 bedrooms and the hotel is perfectly situated in the modern business district, just five minutes from Temple Meads Station and ideally located for exploring the city. From some of the rooms guests can take in the stunning views of Temple Gardens and the ruins of the 17th Century Temple Church. The hotel also has Recess a space where guests can eat, drink and meet in whatever way they wish, day through to night inside or on the heated outdoor terrace.171 beds with annual turnover in excess of £5.6m.- Develop and deliver an annual Sales and Marketing Plan to optimize yield, Food and Beverage growth and ‘other’ revenue areas.- Lead regular weekly and monthly revenue meetings to agree and review strategy and tactics for achieving revenue targets.- Monitor competitor activity, strategy and rates and be able to proactively react to changing market conditions.- Ensure the highest level of guest satisfaction by focused delivery of brand and Company standards, as well as achieving targeted goals in service measures.- Carry out regular daily audits of the safety, cleanliness and maintenance condition of the property and the presentation of Team Members.- Ensure the property is kept in good condition through a local maintenance plan funded through the P&L, highlighting any major R&M requirements.Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none. Show less

• General Manager

  • Oct 2021 - Sep 2022

  Holiday Inn Basingstoke boosts 86 beds with annual turnover in excess of £2.7m.Valor Hospitality is a dynamic, multi-award-winning hotel management company, currently operating a superb portfolio of 35 high-profile hotels in the UK, under leading global brands including Hilton, IHG and Marriott. At Valor, we are not just a hotel business; we are a special breed of Hotelitarians. We are driven by excellence, obsessive about everything and passionate about creating great teams and great customer experiences. We are reimagining hospitality internationally, doing the little things brilliantly and driving commerciality with creativity and innovation. Show less



Oceana Hotels & Restaurants

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Cluster General Manager

  • Feb 2020 - Oct 2021

  Hermitage Hotel **** Best Western Hotel Royale **** (now ibis Styles Bournemouth) Ocean Beach Hotel & Spa *** Oceana Day Spa (Number 1 Spa on TripAdvisor - Bournemouth) As a Cluster General Manager I’m responsible for directing and evaluating the day-to-day operational activities of hotels under the Cluster umbrella, to achieve the highest standards in accordance with the Hotels operational goals and profitability objectives which includes guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the hotels. • Responsible for the overall management and performance of both hotels and spa; • Responsible for the preparation and approval of budgets, strategies, plans and setting targets for the hotel and the successful delivery according to the business plan; • Ensure customer services are effectively and efficiently delivered, quality standards are recognized and service distinctiveness is promoted; • Review and analyze expenditure, financial and operation reports, to identify and determine areas to improve profitability, productivity and/or guest satisfaction; • Provide leadership to the senior management and team in carrying out job responsibilities and meeting performance goals; • Manage the performance of the senior management and hotel’s staff through effective key performance indicators, targets, and goal settings as appropriate; • Approve requisitions for equipment, materials, and supplies within limits of the budget; • Establish and maintain effective internal communications to ensure optimum teamwork and productivity; • Ensure all health and safety policies, relevant laws and regulations are practiced and enforced, whilst updating and communication changes where necessary; Show less



Interstate Hotel & Resorts, Now part of Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Deputy General Manager

  • Dec 2017 - Feb 2020

  • Overseeing Hotel Operations with strong focus on Front Office and F&B departments; • Responsible for control of operating and labor costs. Act and make changes to keep costs in budgeted levels and / or to ensure sufficient staffing for all departments; • Providing leadership which utilizes the full potential of the team; • Promoting effective relationships with individuals and other departments; • Setting measurable team and individual performance standards, objectives and goals to be achieved; • Improving quality and service standards by paying attention to detail; • Demonstrating a systematic approach to organization and administration; • Responsible for Recruitment, Training, HR Management and Compliance; • Overseeing H&S compliance; • Responsible for Sales Ledger and onsite financial support; • Successful hotel refurbishment and rebrand from Ramada Encore to Holiday Inn achieving high standards; • Setup departmental SOP’s as well as all brand related training requirements; • TripAdvisor award of Excellence achieved in 2018; • Heartbeat highest rated hotel in the UK for the months of December 2019 and February 2020 for overall satisfaction metric; • IHG Loyalty Champion; Show less



Oceana Hotels & Restaurants

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Jan 2016 - Dec 2017

  Ocean Beach Hotel & SpaResponsible for hotel refurbishment program and re-branding which was achieved to a high standard;TripAdvisor Certificate of Excellence 2017Overseeing all Hotel Operations and recruitment;Responsible for compiling hotel budget and objectives program to ensure optimum customer satisfaction, sales maximization and profitability on an ongoing basis; Responsible for control all operating and labor costs. Act and make changes in order to keep costs in budgeted levels and / or to ensure sufficient staffing for all departments; Providing leadership which utilizes the full potential of the team;Promoting effective relationships with individuals and other departments;Setting measurable team and individual performance standards, objectives and goals to be achieved; Improving quality and service standards by paying attention to detail;Demonstrating a systematic approach to organization and administration;Focusing on producing results through encouraging high achievement;Compiling financial plans for the relevant departments, determining revenues, expenditure and profits;Pro-active approach to sales; Show less

• Front Of House Manager

  • Feb 2013 - Jan 2016

  The Cumberland Hotel ****Ensuring the smooth running of Front of House making sure that standards are maintained and guest expectations are exceeded at all times; Provide excellent level of customer service and attention to detail;Set departmental objectives, work schedules, rotas, budgets, policies and procedures;Recruit, manage, train and develop the Front Office team;Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;Responsible for sales ledger, billing and room allocations;Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement; Monitor staffing levels to meet cover business demands; Maintain good communication and working relationships with all hotel departments;Performing Duty Manager's shifts on General Manager's absence;TripAdvisor Certificate of Excellence, 2013, 2014 & 2015 Show less

• Food And Beverage Supervisor

  • Oct 2012 - Feb 2013

  The Cliffeside Hotel



PortoBay Hotels & Resorts

• Portugal
• Hospitality
• 200 - 300 Employee

• Food & Beverage Management Internship

  • Feb 2010 - Jun 2010

  The Cliff Bay ***** The Cliff Bay *****