Experience

SINO S-TECH LIMITED

• Thailand
• Software Development
• 1 - 100 Employee

• Head of Project Manager

  • Mar 2023 - Present

  SINO S-TECH LIMITED is involved in the marketing, sales and servicing of Voice Communications Logging Recorder systems for Banks, Finance and Securities, Airlines, Royal Thai Army, Royal Thai Air Force, Government offices, and Private Companies. Such systems include Voice Communications Recorders –NICE Interaction Management, NICE Engage, NICE IEX Work Force Management, In addition, we have been a distributor of headsets for the past few years. Main Roles - Manage the team of Project manger to meet the goal and company's vision - Lead and direct standard or complex projects direct towards the timeline schedule - Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy. - Conduct meetings both internal and external for project update to customers. - Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. - Work closely with vendors to ensure the success of the implementing product. Show less



transcosmos (Thailand)

• Thailand
• Business Consulting and Services
• 300 - 400 Employee

• Head Of Project Management

  • Jul 2021 - Mar 2023

  - Managed Operation since start implement until complete launch and Live.- Set up Solution, Work Process, KPI, JD- Work closely with all department (Sales, HR, IT, Quality Management, Financial, Board of executive) to create, design solution for new/expand operation.- Consolidate and conduct all data to present as proposal for new potential. - Resource and Cost calculation for new operation/project implementation. - Profit/Loss Forecasting and Planning for risk management.- Operational Process Improvement and Design work flow for new service. Show less

• Project Manager

  • Mar 2019 - Jun 2021

  - Managed Operation since start implement until complete launch and Live.- Set up Solution, Work Process, KPI, JD- Work closely with all department (Sales, HR, IT, Quality Management, Financial, Board of executive) to create, design solution for new/expand operation.- Consolidate and conduct all data to present as proposal for new potential. - Resource and Cost calculation for new operation/project implementation. - Profit/Loss Forecasting and Planning for risk management.- Operational Process Improvement and Design work flow for new service. Show less



iCar Asia (Powered by CARSOME)

• Malaysia
• Technology, Information and Internet
• 200 - 300 Employee

• Head Of Operations (Thailand)

  • Mar 2018 - Feb 2019

  Managed and Controlled Operation Department [Onsite Service, Inspection service, Customer care, QA, Order management and Business intelligence] Budget Planning Controlling and Costing calculation for new project implementation. P/L Forecasting and Planning Hiring, Sourcing people and Set JD & KPI individually for each position and incentive scheme for people under control to follow with company target Create plan & Solution to solve the problem under dynamic situation, tracking all issue to create preventive plan for improve service as startup function. - Lead hands-on team to handle all operations in Thailand. - Monitor individual staff and overall team progress to keep track of pending/completed tasks. - Ensure goals to meet & exceed team targets for case closures in time & other SLAs - Plan and monitor daily/weekly task progress to support sales in monthly targets - Work as a team together with also the marketing & sales team to achieve country goals - Planning and execution of new Project/Campaign on-boarding/training - Weekly/monthly update of management reports for key performance indicators - E-meeting (Online conference) with global management teams (C-Level) to discuss obstacles & news. - Communicated & coordinated all department in company to consolidate and follow up related task. Show less



transcosmos (Thailand)

• Thailand
• Business Consulting and Services
• 300 - 400 Employee

• Business Unit Manager

  • Feb 2017 - Mar 2018

  Control and Manage overall outsourcing business in term of operation and budget control to met the target and profitability.Planing to implement a new project , Calculate manpower and design the process , Customer - Client relation management to improve satisfaction rate and develop the new process , sale expanding and support partner business.• Experience in Project Implementation, Budget controlling, Process setting up.• Sales and customer retention skill (Proposal, Quotation, Invoice, Bill & Financial process). • High performance of Presentation and Communication • Analytics in deep vertical root cause and Problem solving• Team Building & Improving performance over KPI • Create and Finding for a best Key Successor of Team• Manpower and Workforce management• Creativity and Good Relationship with others• Fast moving , High Responsive and Customer Centric focus• Set goal , action plan and leading team to meet target • Inspire with other co-workers and work well in a team• Adaptability , Work under pressure and standalone in cold situation• Planning - Managing operation and set up for all factor since start of project • Prioritizing and task management Show less

• Operation Manager

  • Feb 2016 - Jan 2017

  Control and Manage overall outsourcing business in term of operation and budget control to met the target and profitability.Planing to implement a new project , Calculate manpower and design the process , Customer - Client relation management to improve satisfaction rate and develop the new process , sale expanding and support partner business.• Experience in Project Implementation, Budget controlling, Process setting up.• Sales and customer retention skill (Proposal, Quotation, Invoice, Bill & Financial process). • High performance of Presentation and Communication • Analytics in deep vertical root cause and Problem solving• Team Building & Improving performance over KPI • Create and Finding for a best Key Successor of Team• Manpower and Workforce management• Creativity and Good Relationship with others• Fast moving , High Responsive and Customer Centric focus• Set goal , action plan and leading team to meet target • Inspire with other co-workers and work well in a team• Adaptability , Work under pressure and standalone in cold situation• Planning - Managing operation and set up for all factor since start of project • Prioritizing and task management Show less



MOCAP Limited (เอ็มโอแค็ป)

• Thailand
• Telephone Call Centers
• 1 - 100 Employee

• Assistant Operations Manager

  • Jan 2016 - Feb 2016

  Managed Call center operation (Inbound - outbound) to met the target of KPI and SLA. Cost control and allocate to balancing the revenue and profit of each project. - Assisting and Representing for Operation Manager. - Operation managing and Coaching for operation supervisor and team leader. - Review all the operation task before submit to Client . - Create and Revise the report template, Improve output of data. - Set up and clarify any process for campaign which got assigned from Management. - Meeting with Client Show less



One to One Contacts Public Company Limited

• Thailand
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Supervisor

  • Jan 2015 - Dec 2015

  Meeting with ClientCreate and design solution and propose to Client Create and design report Create action plan Manpower management Negotiate with Client in case of any issue Control operation to be related with ISO or other standard processCommunicate with other internal departmentEvaluate team leader , Staff under control

• Operations Team Leader

  • Apr 2013 - Dec 2014

  Managing day by day task incoming Planing and scheduling manpower of each project Create and submit performance report as daily , weekly , monthly and adhocDriving team performance by motivating and inspiring peopleTracking and evaluating for the staff performance Communicate with the internal and external department

• Customer Service Representative

  • Sep 2012 - Mar 2013

  Services Customer for any inquiries - task incoming Handling and take care complaint for voice - non voice channelCoaching and take buddy for new staffGet productivity and Quality to met the target