Experience

NewWorld Trans

• Egypt
• Translation and Localization
• 1 - 100 Employee

• PMO Lead

  • May 2023 - Present

• Sales & Account Management TM

  • Sep 2021 - May 2023



The Translation Gate, LLC

• United States
• Translation and Localization
• 100 - 200 Employee

• Senior Account Manager

  • Jan 2017 - Aug 2021

  • Maintaining and sustaining customer needs with regards to service requirements. • Service development for client needs in Americas and Europe regions. • Liaise between the clients and internal teams. • The primary point of contact and responsible for building long-term relationships with clients. • Help clients on daily basis through email, phone, online presentations and in person meetings. • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. • Ensure the timely and successful delivery of solutions according to client needs and objectives. • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics. • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Show less