Ntuthuko Mhlongo

Information Technology Infrastructure Specialist at UD Trucks Southern Africa
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Contact Information
us****@****om
(386) 825-5501
Location
Johannesburg Metropolitan Area, ZA
Languages
  • English -
  • isiZulu -

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Credentials

  • CompTIA A+
    CompTIA
    Nov, 2014
    - Nov, 2024
  • Administering Windows Server 2012
    -
  • Configuring Advanced Windows Server 2012 Services
    -
  • Installing and Configuring Windows Server 2012
    -
  • MCSA: Windows Server 2012
    Microsoft
  • Monitoring and Operating a Private Cloud with System Center 2012
    -

Experience

  • UD Trucks Southern Africa
    • South Africa
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Information Technology Infrastructure Specialist
      • Jan 2018 - Present

      Work within the guidelines and routines defined for the product or assignment  Work to ensure relevant KPI/PI’s goals for the team they are working with are met for the product or assignment  Provide the end user the support that is agreed upon  Provide information to end users in the event of operational disturbances  Act as action owner of the cases or orders they are assigned to  Determine and assign correct priority on created or received cases and act according to given instructions  Escalate cases to other support functions when necessary  Perform incident resolutions and request fulfilments  Contribute to the identification and escalation of problems in supported services and solutions  Contribute to knowledge management and the documentation of errors and known work arounds  Follow the requirements concerning Information Security described in Volvo’s Security Handbook  Utilize and contribute to Volvo’s Knowledge Management System  Support 2nd and 3rd line teams with problem identification and resolution Show less

  • Grindrod Bank
    • South Africa
    • Financial Services
    • 100 - 200 Employee
    • Desktop & Infrastructure support
      • Aug 2016 - Dec 2017

      Problem investigation • Problem diagnosis • Solution implementation • Communication with users throughout the process • Escalation of problems where appropriate • Setup of user accounts • Proactive support • Manage the backup schedules and daily tapes • Manage the office printers and recycling of old toner cartridges • Decommission hardware and obsolete equipment • Asset register • Assist users with daily minor support issues • Assist users with conferencing facilities • Install new computers Show less

  • Micros South Africa (Pty) Ltd
    • South Africa
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Field Technician
      • Aug 2015 - Aug 2016

      Provide service and customer support during field visits or dispatches Manage all on site installation, repair, maintenance and test tasks troubleshoot, test, repair and service technical equipment Familiarity with mobile tools and applications diagnose and remedy a wide range of computer hardware and software malfunctions perform routine updates and upgrades Provide service and customer support during field visits or dispatches Manage all on site installation, repair, maintenance and test tasks troubleshoot, test, repair and service technical equipment Familiarity with mobile tools and applications diagnose and remedy a wide range of computer hardware and software malfunctions perform routine updates and upgrades

  • Gijima
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Technician
      • Mar 2013 - May 2015

      Provide client support and technical issue resolution. Configure client’s equipment, Configure software. Provide training to clients in the use of systems and applications. Obtain general understanding of OS and application operations related to company offered services. Identify and solve various IT related problems Research and learn about new software in the market that relates to the organization’s functions. Perform regular updates of servers Provide client support and technical issue resolution. Configure client’s equipment, Configure software. Provide training to clients in the use of systems and applications. Obtain general understanding of OS and application operations related to company offered services. Identify and solve various IT related problems Research and learn about new software in the market that relates to the organization’s functions. Perform regular updates of servers

Education

  • Boston city campus & business college
    CompTia A+, Information Technology
    2014 - 2014
  • Hp Business Institute
    Systems support certificate, Information Technology
    2013 - 2014
  • Pc training & business college
    Diploma, Information technology
    2010 - 2012
  • avoca secondary school
    2003 - 2007

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