Ntombizandile Nzewuza

Technical Support at Axxess DSL
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Contact Information
us****@****om
(386) 825-5501
Location
Port Elizabeth Metropolitan Area, ZA
Skills

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Credentials

  • Customer Service Programme
    Cathsseta
    Mar, 2013
    - Nov, 2024

Experience

  • Axxess
    • South Africa
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Technical Support
      • Aug 2018 - Present

      Provide desktop support for Internet Connectivity, Wi-Fi, VoIP, ISP. Setup new routers and Wi-Fi access points for installation. Ensuring daily, weekly and monthly targets are achieved. Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails. Fault reporting and fault progress for both single line, DSL, fibre, Mobile, number testing and reporting cable damage Provide desktop support for Internet Connectivity, Wi-Fi, VoIP, ISP. Setup new routers and Wi-Fi access points for installation. Ensuring daily, weekly and monthly targets are achieved. Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails. Fault reporting and fault progress for both single line, DSL, fibre, Mobile, number testing and reporting cable damage

  • WNS
    • India
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Techinal Support and Billing Agent
      • Nov 2015 - Aug 2018

      - Provide fault reporing and tracking progress for both single line, DSL and number testing - Identify opportunities to make improvement to customer experience -Report cable damage -Provide technical support of DSL,FTTH, WCDMA,E-mails,Vumatel and PSTN -Provide desktop support -Ensure daily, weekly and monthly targets are achieved - Provide fault reporing and tracking progress for both single line, DSL and number testing - Identify opportunities to make improvement to customer experience -Report cable damage -Provide technical support of DSL,FTTH, WCDMA,E-mails,Vumatel and PSTN -Provide desktop support -Ensure daily, weekly and monthly targets are achieved

Education

  • Eastcape Midlands College
    Certificate, Information Technology and Computer Science
    2009 - 2013

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