CRM Manager

• Jan 2022 - Present

Customer Service Manager

• Apr 2021 - Mar 2022

Operations Supervisor

• Dec 2019 - Mar 2021

- Overseeing the entire operations activities including Outbound, Inbound, Websales, Customer Services and Backyard support. - Coaching and developing the telesales operating structure, specifically leading the team towards achieving sales target. - Overseeing the entire operations activities including Outbound, Inbound, Websales, Customer Services and Backyard support. - Coaching and developing the telesales operating structure, specifically leading the team towards achieving sales target.

Country Manager

• 2015 - 2018

- Representing the company externally with government, statutory/regulatory bodies and business partners/allies; - Agreeing annual budgets and producing a detailed annual business operating plan; - Producing business performance reports; - Recruiting and managing staffs, including performance monitoring, mentoring and training; - Presenting information to potential accounts, including market research, scientific and technical data collection; - Keeping abreast of current competitive activities and supply chain implications; - Developing both new business and current accounts through business development research to create growth in sales. Show less

Office Manager

• 2013 - 2015

- Recording office expenditure and managing the budget - Organising the office layout and maintaining supplies of stationery and equipment - Overseeing the recruitment of new staff, including training and induction - Carrying out staff appraisals, managing performance and disciplining staff - Responding to customer enquiries and complaints - Recording office expenditure and managing the budget - Organising the office layout and maintaining supplies of stationery and equipment - Overseeing the recruitment of new staff, including training and induction - Carrying out staff appraisals, managing performance and disciplining staff - Responding to customer enquiries and complaints

Operations Advisor

• 2013 - 2013

- Analyzing company's facilities for the purpose of business process improvement - Restructuring client's travel policies - Coaching & soft skills training - Analyzing company's facilities for the purpose of business process improvement - Restructuring client's travel policies - Coaching & soft skills training

Chief Representative Office

• 2010 - 2012

- Taking ownership of local communication plans, accuracy of content, ensuring compliance with local regulations and consistency with corporate image- Managing cash & expenses- Recruiting & basic training- Providing direction and leadership to events, provide creative and professional support to local teams in order to achieve defined objectives- Coaching, motivating and performing evaluation of competence of all direct subordinates, including managers in various aspects of operation (e.g. HR issues, budgets, resource allocation) Show less

Senior Consultant

• 2008 - 2010

- Provide literature & information to corpprate clients concerning local & international travel related queries, including routes, accommodations, local customs, fares, travel regulations and ticketing- Team leading & coaching

Travel Consultant

• 2004 - 2007

- Reservation & Ticketing - Credit Control - Reservation & Ticketing - Credit Control