Natasha Thomas

Senior Platform Support Engineer at Slack
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU
Languages
  • English Full professional proficiency
  • Malayalam Native or bilingual proficiency
  • Hindi Professional working proficiency
Skills

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Credentials

  • Customer Experience Strategy and Design
    RMIT University
    Sep, 2022
    - Nov, 2024
  • Block Kit
    Slack
    Jul, 2022
    - Nov, 2024
  • Bolt
    Slack
    Jul, 2022
    - Nov, 2024
  • Manage Projects in Slack
    Slack
    Jul, 2022
    - Nov, 2024
  • Workflow Builder
    Slack
    Jul, 2022
    - Nov, 2024
  • Introduction to Project Management
    Coursera
    Oct, 2021
    - Nov, 2024
  • Active Listening Masterclass
    Udemy
    Mar, 2021
    - Nov, 2024
  • Introduction to Business Management
    FutureLearn
    Mar, 2021
    - Nov, 2024
  • AWS Concepts
    Udemy
    Feb, 2021
    - Nov, 2024
  • Agile Crash Course: Agile Project Management and Agile Delivery
    Udemy
    Apr, 2020
    - Nov, 2024

Experience

  • Slack
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Senior Platform Support Engineer
      • Feb 2022 - Present

  • Gentrack Ltd (Global)
    • New Zealand
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Software Engineer
      • Oct 2021 - Jan 2022

    • Junior Software Engineer
      • Apr 2019 - Sep 2021

    • Analyst Programmer
      • Jul 2018 - Apr 2019

  • Graduate Union of University of Melbourne (Graduate House)
    • Australia
    • Education Management
    • 1 - 100 Employee
    • Analyst Programmer
      • Nov 2015 - Jun 2018

      Responsible for developing and maintaining applications and databases to address the current and future information and communication technology requirements of the organisation. Responsible for developing and maintaining applications and databases to address the current and future information and communication technology requirements of the organisation.

  • Melbourne Networked Society Institute
    • The University of Melbourne
    • Intern
      • Aug 2015 - Nov 2015

      Metadata Platform for Informed Decision Making - Developed an application to capture metadata collected on the internet and hold it in a personal data repository. - Built a visualizer tool to enable the user to have a clearer picture of the nature and extent of this data. Metadata Platform for Informed Decision Making - Developed an application to capture metadata collected on the internet and hold it in a personal data repository. - Built a visualizer tool to enable the user to have a clearer picture of the nature and extent of this data.

  • Pearson Assessment Services
    • Nunawading, Victoria
    • Professional Marker
      • May 2015 - Jun 2015

      - Electronic marking of NAPLAN and UK GCSE exams using ePEN software. - Accurately assessing reading, writing, and numeracy skills of students. - Maintaining high quality by adhering to strict assessment criteria. - Independently completing designated tasks in a timely and efficient manner. - Electronic marking of NAPLAN and UK GCSE exams using ePEN software. - Accurately assessing reading, writing, and numeracy skills of students. - Maintaining high quality by adhering to strict assessment criteria. - Independently completing designated tasks in a timely and efficient manner.

Education

  • The London School of Economics and Political Science (LSE)
    Certificate, Managing People and Teams
    2023 - 2023
  • RMIT University
    Certificate, Customer Experience Strategy and Design
    2022 - 2022
  • University of Melbourne
    Master’s Degree, Information Technology
    2014 - 2015
  • Mahatma Gandhi University
    Bachelor of Technology (B.Tech.), Computer Science and Engineering
    2009 - 2013
  • Indian School Salalah
    Class 12, Physics, Mathematics, Computer Science
    2000 - 2009

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