Experience

Click IT cc

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Consultant

  • Jul 2018 - Present

  Logging of Trouble Tickets Inbound and Outbound Calls Client retention CreatingProjects Creating email addresses on Cpanel and Gmail Written correspondence Escalations General admin Password resets on Office 365 and Google Customer Service Trainer Logging of Trouble Tickets Inbound and Outbound Calls Client retention CreatingProjects Creating email addresses on Cpanel and Gmail Written correspondence Escalations General admin Password resets on Office 365 and Google Customer Service Trainer



Cell C

• South Africa
• Telecommunications
• 700 & Above Employee

• Call Centre Agent

  • Mar 2011 - Aug 2016

  Inbound and Outbound Collections Customer Service Written Correspondence Early Recoveries Collections Itc Updates Escalations 2ic Paid up letters Quality Assessor Team Leader Trainer Inbound and Outbound Collections Customer Service Written Correspondence Early Recoveries Collections Itc Updates Escalations 2ic Paid up letters Quality Assessor Team Leader Trainer