Experience

HG Travelling Services

• Travel Arrangements
• 1 - 100 Employee

• Surveillance Controller

  • Jun 2021 - Present



Roadtrip

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Assistant Manager

  • Sep 2016 - Jun 2021



Merchants

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2015 - Dec 2015



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Administrator: Sales

  • Oct 2012 - Mar 2015

  • To follow up on escalated orders and queries received from Public Sector Account Managers and provide the relevant feedback on queries and complaints.• To understand the structure of customized deals for Public Sector customer.• To extract and prepare reports from various internal database systems. • To prepare deal sheets for new orders and upgrades.• To interact and liaise across all levels.• To provide reports on upgrades done on a weekly basis or as required..• To perform data capturing and maintenance of customer database and other CRM tools.• To provide administrative support during tenders. Show less

• Sales & Marketing Administrator

  • Jul 2010 - Sep 2012

  Sales consultant's office support and account maintenance. Customer relations assistance. New accounts activations.Maintain relationships with internal & external customers; Analyze, Identify, Resolve and Respond to customer queries & complains within agreed timeframes; Provide Corporate Clients with support regarding Billing, Tariffs, Upgrades, Cancellations, Network and Services; Meeting strategic targets.

• Contact Centre Helpdesk Agent

  • Aug 2006 - Jun 2010

  Customer contact center support,Customer relations consultants' support, escalations to advance support.Handle telephone enquiries, Provide support regarding locking & unlocking of sim cards,blacklisting of stolen or lost handsets, blackberry account setup, data queries escalations, general VAS services and network info.



Comair Limited

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• Senior Special Projects Agents

  • Apr 2002 - Aug 2006

  After sales support; Stats/ Reports; Systems issues support Consolidating of internet transfer and cash payments for flight tickets; Ticketing of Flight tickets; Special passenger booking confirmations; Flight Schedule changes; Airport support and Adhoc/General Office Admin. After sales support; Stats/ Reports; Systems issues support Consolidating of internet transfer and cash payments for flight tickets; Ticketing of Flight tickets; Special passenger booking confirmations; Flight Schedule changes; Airport support and Adhoc/General Office Admin.



Hyperama Sandton

• Till Controller- Cashier Supervisor

  • Jul 1998 - Apr 2002

  Provide support for cashiers, over seeing a smooth running of the stores cash registers and general customer service for both internal and external cusotmers. handling of customer complaints and ensuring resolutions and customer satisfaction. Provide support for cashiers, over seeing a smooth running of the stores cash registers and general customer service for both internal and external cusotmers. handling of customer complaints and ensuring resolutions and customer satisfaction.