Experience

Arnold Lumber Company
• United States
• Wholesale Building Materials
• 1 - 100 Employee
• System Administrator Desktop Support

  • Nov 2020 - Present


NFL On Location Experiences

• United States
• Entertainment
• 1 - 100 Employee

• End User Support Specialist

  • Aug 2018 - Oct 2019

  Manage information services for NYC Headquarters staff of 35 people and C level executives. Respond to end user support tickets providing software and hardware support for a variety of devices and applications. Provided deskside support as well as remote support to a staff of 150. Responsible for monitoring and supporting hosted email servers, file servers, and user rights and access through active directory. Coordinated the setup of satellite offices and infrastructure for corporate event staff at Super Bowl 53. Provided on site event support for the duration of Super Bowl 53 for multiple event locations.



Le Labo Fragrances

• United States
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Systems Administrator

  • Jun 2016 - Sep 2018

  • Serve as the sole Help Desk and end user support for a global staff of 200 employees and executives. • Manage all day to day technology operations and infrastructure company wide • Responsible for monitoring hosted email servers, file servers, and user rights and access. • Provide remote support for North American retail locations and remote employees • Currently coordinating and implementing company-wide technological integration into our parent companies’ technical infrastructure and systems



LaptopMD

• United States
• IT Services and IT Consulting

• Customer Service Manager

  • May 2011 - Sep 2014

  • Responsible for overseeing a team of technicians and managing the prioritization of assigned repair tickets. • Provided assessments and first level diagnostics to computers brought in to LaptopMD+. • Manage internal ticketing system to track and expedite customer repairs assigned to individual technicians. • Ensure the highest level of customer service was maintained through the experience with LaptopMD+. • Initial point of contact for all customer service needs and repair issues and responsible for escalating repair tickets to proper technicians and associates. • In charge of Inventory control of in house parts supply and vendor relations to maintain stock consistency. • Respond to online quote forms regarding estimates and price quotes for repairs and services. • In house consultations and tutorial for customers requiring specialized services regarding networking services and technical support solutions.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Resident Technician Manager/Electronic Sales Manager

  • Jul 2005 - Jul 2010

  • Provided customer service and sales of electronic devices such as personal desktop computers, laptops, printers, networking equipment and various other peripherals. • In-processed equipment in need of service, performed troubleshooting and made necessary repairs relative to hardware, software issues, virus removals, full computer rebuilds and setup of newly purchased equipment. • Document and track all repair work done via the use of in-house ticketing systems to ensure continuity of standards and service. • Trained and coached technicians to ensure the highest levels of customer service and sales standards in accordance with company policy and procedure.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• System Administrator

  • 2007 - 2010

  • Tasked with ensuring the integrity of the technical operations of the 443rd Civil Affairs Battalion. • Assisted the Information Security Officer with inventory of sensitive items assigned to the unit. • Coordinated and executed computer rollouts and maintenance of computers and peripherals as necessary to the unit. • Conduct training courses to educate end users on operations of hardware and proper application of necessary software. • Issue and maintain individual user accounts, permissions, and maintaining passwords and access. • Manage unit inventory of hardware, including the assigning of laptops and other associated hardware as needed. • Actively participated in classes specifically focused on; A+, N+, Windows XP/Vista/7, Mac OS X, MS Server 2003 installation and administration, Switches and Routers installation