Junior ICT Cloud Engineer and Support Technician

• Aug 2023 - Present

IT Technician

• Dec 2021 - Jul 2023

Key functions(Not limited to): • Assist with the development of policies, procedures, and frameworks related to the ICT applications • Install new software and hardware and perform hardware and software upgrades • Secure and ensure the safe setup of new hardware and software • Set up equipment such as laptops, desktops, data projectors, and other ICT equipment, ensuring that equipment is ready for use and operating correctly • Respond to service requests and maintain an accurate service task log Support the implementation of ICT solutions as required • Assist in the maintenance of an up-to-date inventory of ICT hardware and software licenses • Provide support and training to users, 365: Security Administration/ Exchange Monitoring Sophos Endpoint Security. • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more. • Set up PCs, projectors, and microphones for use in video conferencing rooms. • Monitored systems in operation and quickly troubleshot errors. • Configured systems according to prescribed software and hardware frameworks. • Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly. • Set up and maintained user accounts and client access. • Used diagnostic tools to identify hardware failures and replace non-functional components. • Implemented internal quality standards to secure electronic records integrity. • Recommended new and replacement hardware and software purchases. Show less

Intern IT Technician

• Aug 2019 - Aug 2021

Key functions(Not limited to): • Patiently walked individuals through basic troubleshooting tasks. • Imaged and prepared new computers for integration into company networks and systems. • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more. • Managed system-wide operating system and software deployments as well as related software upgrade problems. • Configured systems according to prescribed software and hardware frameworks. • Set up PCs, projectors, and microphones for use in video conferencing rooms. • Monitored systems in operation and quickly troubleshot errors. • Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly. • Performed troubleshooting and repaired peripheral devices such as printers, and scanners. • Set up and maintained user accounts and client access. • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff. • Linked computers to network and peripheral equipment. • Performed installation, maintenance, and repair for complex internal computer hardware and various software applications. • Performed troubleshooting to correct computer hardware and software malfunctions. • Installing and configuring computer hardware, software, systems, networks, and printers. • Maintaining hardware and software to be up and running all the time. • Managing Active Directory: Adding, editing a user account, resetting the password, and unlocking password • Support and maintain business applications and printing including transversal systems (PMIS, WCS, LOGIS, PERRSAL. BAS & SAGE) Show less