Experience

Niagara County Community College

• United States
• Higher Education
• 100 - 200 Employee

• Computer Applications Instructor

  • Aug 2023 - Present



HEALTH SCIENCES CHARTER SCHOOL

• United States
• Education Management
• 1 - 100 Employee

• Computer Science Instructor

  • Sep 2022 - Present



Innovative L&D Consulting LLC

• United States

• Business Owner

  • May 2020 - Present

  Provide consulting and training services to small businesses and institutions in WNY. Assist in transitioning traditional training methods to digital amenities (e-learning, web design, digital literacy, and more). Also, specialize in custom content creation. Provide consulting and training services to small businesses and institutions in WNY. Assist in transitioning traditional training methods to digital amenities (e-learning, web design, digital literacy, and more). Also, specialize in custom content creation.



Houghton University

• United States
• Higher Education
• 200 - 300 Employee

• Professor-Computer Applications

  • Aug 2021 - Present

  Computer Applications Computer Applications



Mission: Ignite

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Program Director

  • Jun 2021 - Sep 2022



BestSelf Behavioral Health

• United States
• Mental Health Care
• 200 - 300 Employee

• Clinical Trainer & Innovator

  • Oct 2020 - May 2021



Erie County Medical Center Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Development Specialist-Training Manager

  • Jan 2019 - Jun 2020

  • Oversee the Revenue Cycle's training team through evaluating the effectiveness of training and monitoring of all onboarding and continuous learning events to ensure consistency for new hires and existing staff. • Redesigned and re-developed ECMC's patient access training program through instructional design by applying ADDIE framework, and engaging hybrid eLearning/video training content for functions such as registration and billing. In which staff utilizes adult learning models via… Show more • Oversee the Revenue Cycle's training team through evaluating the effectiveness of training and monitoring of all onboarding and continuous learning events to ensure consistency for new hires and existing staff. • Redesigned and re-developed ECMC's patient access training program through instructional design by applying ADDIE framework, and engaging hybrid eLearning/video training content for functions such as registration and billing. In which staff utilizes adult learning models via Learning Management System (LMS365). • Developed and implemented the Health Care Equality Index (HEI) training content via instructional technology for all patient access and frontline staff. Also, worked collaboratively with Information Technology to customize electronic medical record (EMR) fields for accurate patient registration. Recognized for my role in employee communications, education, and training, which contributed to ECMC's Health Care Equality-Human Rights accreditation. • Contributed to the successful hospital-wide implementation of Care Payment, thoughtfully considered production requirements and user experience. Acknowledged for my role in education, training, and staff communications. • Skillfully conduct needs analysis for identification of skills or knowledge for potential training programs. • Remain current on modern instructional technologies and curricular best practices. • Created quantitative and qualitative training evaluation questionnaire e-forms through instructional technology to analyze and utilize information to identify gaps and opportunities to initiate process improvements. • Designed innovative content for department monthly e-newsletter and intranet page, aligning monthly hot topics with related on-demand training classes, updates, and staff communication. • Constructed reporting and presented on education and instruction for training programs, and statistics. Participated in the revision and maintenance of applicable policies and procedures. Show less • Oversee the Revenue Cycle's training team through evaluating the effectiveness of training and monitoring of all onboarding and continuous learning events to ensure consistency for new hires and existing staff. • Redesigned and re-developed ECMC's patient access training program through instructional design by applying ADDIE framework, and engaging hybrid eLearning/video training content for functions such as registration and billing. In which staff utilizes adult learning models via… Show more • Oversee the Revenue Cycle's training team through evaluating the effectiveness of training and monitoring of all onboarding and continuous learning events to ensure consistency for new hires and existing staff. • Redesigned and re-developed ECMC's patient access training program through instructional design by applying ADDIE framework, and engaging hybrid eLearning/video training content for functions such as registration and billing. In which staff utilizes adult learning models via Learning Management System (LMS365). • Developed and implemented the Health Care Equality Index (HEI) training content via instructional technology for all patient access and frontline staff. Also, worked collaboratively with Information Technology to customize electronic medical record (EMR) fields for accurate patient registration. Recognized for my role in employee communications, education, and training, which contributed to ECMC's Health Care Equality-Human Rights accreditation. • Contributed to the successful hospital-wide implementation of Care Payment, thoughtfully considered production requirements and user experience. Acknowledged for my role in education, training, and staff communications. • Skillfully conduct needs analysis for identification of skills or knowledge for potential training programs. • Remain current on modern instructional technologies and curricular best practices. • Created quantitative and qualitative training evaluation questionnaire e-forms through instructional technology to analyze and utilize information to identify gaps and opportunities to initiate process improvements. • Designed innovative content for department monthly e-newsletter and intranet page, aligning monthly hot topics with related on-demand training classes, updates, and staff communication. • Constructed reporting and presented on education and instruction for training programs, and statistics. Participated in the revision and maintenance of applicable policies and procedures. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Senior Human Resources Specialist

  • Mar 2018 - Dec 2018

  • Coordinated and provided support for 125,00 employees within the People Center for Leaves of Absence. • Subject Matter Expert on Leave of Absence (FMLA), Worker's Compensation and policies, procedures, and manage leaves of absence of varying types. • Diagnosed LOA situations and determine when and how and to whom we escalate matters related. • Educated/trained employees and managers on the LOA, Worker's Compensation, and/or ADA interactive process virtually via instructional… Show more • Coordinated and provided support for 125,00 employees within the People Center for Leaves of Absence. • Subject Matter Expert on Leave of Absence (FMLA), Worker's Compensation and policies, procedures, and manage leaves of absence of varying types. • Diagnosed LOA situations and determine when and how and to whom we escalate matters related. • Educated/trained employees and managers on the LOA, Worker's Compensation, and/or ADA interactive process virtually via instructional technology-Skype for Business and acted as a primary contact to the employee and manager. • Performed exemplary customer service and assistance to employees, leaders, and partners outside of the People Center (i.e., Segment HRBPs, Employee Relations Services, Talent Acquisition Group, Compensation, Benefits, Labor Relations). • Responsible for developing, tracking, and managing all documentation, notifications, correspondence, administration details, and maintaining detailed information as required in accordance with company process, policy, and applicable Federal and State laws from start to finish of an employee leave of absence. • Case management system, knowledge base portal, benefits, company policy manual, and working knowledge of MS Office, Salesforce, Ingenium, ADP, Skype, EDW, payroll, PTO, ER-related areas, and LOA policy. Show less • Coordinated and provided support for 125,00 employees within the People Center for Leaves of Absence. • Subject Matter Expert on Leave of Absence (FMLA), Worker's Compensation and policies, procedures, and manage leaves of absence of varying types. • Diagnosed LOA situations and determine when and how and to whom we escalate matters related. • Educated/trained employees and managers on the LOA, Worker's Compensation, and/or ADA interactive process virtually via instructional… Show more • Coordinated and provided support for 125,00 employees within the People Center for Leaves of Absence. • Subject Matter Expert on Leave of Absence (FMLA), Worker's Compensation and policies, procedures, and manage leaves of absence of varying types. • Diagnosed LOA situations and determine when and how and to whom we escalate matters related. • Educated/trained employees and managers on the LOA, Worker's Compensation, and/or ADA interactive process virtually via instructional technology-Skype for Business and acted as a primary contact to the employee and manager. • Performed exemplary customer service and assistance to employees, leaders, and partners outside of the People Center (i.e., Segment HRBPs, Employee Relations Services, Talent Acquisition Group, Compensation, Benefits, Labor Relations). • Responsible for developing, tracking, and managing all documentation, notifications, correspondence, administration details, and maintaining detailed information as required in accordance with company process, policy, and applicable Federal and State laws from start to finish of an employee leave of absence. • Case management system, knowledge base portal, benefits, company policy manual, and working knowledge of MS Office, Salesforce, Ingenium, ADP, Skype, EDW, payroll, PTO, ER-related areas, and LOA policy. Show less



Catholic Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Acute Billing Supervisor

  • Jun 2014 - Mar 2018

  • Leading the acute billing team of 13 direct reports with coordination of State, Federal or other contracted AR requirements for inpatient/outpatient insurance claims (including graduate medical education (GME), and the use of tools and technology (AS400, Soarian Financials, Click-On SSI, ePaces, and Invision) in providing AR services. • Member of the Revenue Management Center Education committee; construct a training manual for the RMC department. • Perform HR-related functions; Lawson,… Show more • Leading the acute billing team of 13 direct reports with coordination of State, Federal or other contracted AR requirements for inpatient/outpatient insurance claims (including graduate medical education (GME), and the use of tools and technology (AS400, Soarian Financials, Click-On SSI, ePaces, and Invision) in providing AR services. • Member of the Revenue Management Center Education committee; construct a training manual for the RMC department. • Perform HR-related functions; Lawson, KRONOS timekeeping, performance evaluations, reviewing resumes of qualified applicants, interviewing and training employees. Also, develop/implement policies and procedures to assure compliance with departmental guidelines. • Evaluate trends and continuously monitoring for improvement opportunities through the RMC project management initiative. Verifying educational requirements are current and addressed. • Self-starter regularly interacts with all levels of the organization to share and receive information. • Work collaboratively with both the Soarian Information Technology Analysts as well as the Revenue Integrity analysts to ensure systems and workflows are functioning as intended.

• Billing Specialist

  • Sep 2007 - Jun 2014

  • Analyze and reconcile remittances of patient account files for the government team's health insurance plans (Medicaid and Fidelis Care) and ensures their accuracy and completeness for claim compensation in a timely manner. • Customer-focused, receive and answer billing related inquires by phone and mail from patients and third-party payers.