Tier 1 IT Tech

• Oct 2022 - Present

• Offer expert helpdesk support to users facing software challenges, spanning from Windows to various practice management applications. • Troubleshoot networks and various hardware used to manage them, ensuring constant uptime for clients. • Resolve a wide range of hardware and connectivity problems through diagnosis and troubleshooting. • Offer expert helpdesk support to users facing software challenges, spanning from Windows to various practice management applications. • Troubleshoot networks and various hardware used to manage them, ensuring constant uptime for clients. • Resolve a wide range of hardware and connectivity problems through diagnosis and troubleshooting.

IT Consultant

• Jan 2012 - Present

• Conducted comprehensive assessments of bars and restaurants' existing IT infrastructure, identifying opportunities for improvement and enhanced efficiency • Collaborated with business owners and management to understand their specific IT needs. • Implemented and maintained point-of-sale (POS) systems, optimizing order processing, inventory management, and sales reporting. • Provided on-demand technical support to address software and hardware issues, minimizing downtime and maximizing business continuity. Show less

Bartender Manager

• Mar 2016 - Mar 2020