Program & Project Manager

• Nov 2020 - Present

Digital Asset Specialist

• Apr 2018 - Jun 2020

• Manage DAM system users• Conduct system training for end-users• Monitor system performance• Perform end-user system support• Process the delivery and backup of assets from asset providers and owners• Act as a liaison to the DAM vendor• Curate a master taxonomy for classifying digital assets• Select photography based on project requirements for campus partners and UChicago Creative staff• Generate system reports and process accounting for the DAM system clients• Develop and maintains technical and support documentation• Maintain and expand marketing and promotional materials for the DAM service• Schedule photo shoots• Develop estimates• Assign photographers• Deliver photography files to client

Production Coordinator

• Feb 2017 - Mar 2018

Project Management: Assisted Associate Director of Multimedia with staff and freelance project assignments. Developed production schedules, monitored project estimates, and implemented project timelines. Maintained production calendar, project list assignments, and project management software records. Issued photography project estimates, assigned photographers to projects, and managed preparation of project records and job cost entry for photography project billing. Digital Asset Management: Organized, cataloged, and ingested digital assets into digital asset management system. Prepared and delivered digital files to clients. Standardized and updated digital asset metadata using Canto Cumulus software. Provided user support for PhotoStore clients, assisting with identification and location of targeted digital assets and resolving accessibility issues.Communications and Customer Service: Served as initial and primary contact for multimedia and photography project requests, ensuring open and consistent lines of communication between UChicago Creative and clients.

Program Officer, Continuing Education

• Feb 2013 - May 2016

Project Management: Developed and implemented production schedules for online and on-demand educational programs. Communications: Collaborated with Communications Specialist to develop and distribute education marketing messaging. Updated professional development content on website and social media outlets. Developed and distributed official communications and presentations to members regarding education and professional development. Knowledge Management: Standardized and updated metadata across existing and new educational program records. Developed administrative and procedural manuals for online and on-demand educational programs. Oversaw continuing education record maintenance and credit reporting processes for symposium attendees. Logistics Management: Managed technological logistics for distance learning programs. Researched and implemented new technological resources as needed for existing and new educational programs. Customer Service & Administrative Support: Served as primary contact for mentoring and distance learning program, ensuring consistent program messaging. Managed scheduling of in-person meetings, conference calls, and webinars for multiple committees, establishing clear and consistent communication. Generated education reports and distributed statistical data. Speaker Coordination: Managed speaker database and coordinated materials for distance learning programs, including bios, photos, and presentations.

Intern

• Oct 2015 - Dec 2015

•Inventoried collection items•Developed collection finding aid•Wrote article for Shorefront Journal •Inventoried collection items•Developed collection finding aid•Wrote article for Shorefront Journal

Certification Manager

• Jan 2005 - Feb 2012

•Developed and compiled meeting agendas and materials•Managed scheduling of in-person meetings and conference calls for multiple committees•Generated reports and distributed statistical data•Served as primary contact for all certification and distance learning inquiries•Managed reporting compliance for 500+ certificants annually•Developed and distributed official communications to certification candidates on behalf of governance committees•Directly counseled 250+ certification candidates throughout certification process•Collaborated with Communications Department staff to develop and distribute certification marketing messages•Monitored and updated certification website content•Developed and implemented production schedules for online educational programs•Managed sponsor accreditation process for accountant continuing professional education •Managed conversion of certification paper archives into confidential, electronic candidate files•Consulted on development of specialized certification module in new association management system (AMS) •Managed on-site logistics for committee meetings•Managed technological logistics for distance learning programs•Coordinated registration and exam proctoring for certification courses and examinations annually in locations throughout North America•Developed certification data entry procedures•Identified certification policy/procedure gaps•Researched, evaluated and developed necessary governance and administrative policies to create cohesive administration of certification program•Oversaw accreditation application, record maintenance and credit reporting processes for continuing education needs of attorney, accountant and certified turnaround professional (CTP) members•Collaborated with Chief Financial Officer to develop annual certification program budget•Maintained speaker database and coordinated materials for distance learning programs, including bios, photos, release forms and presentations

Education Coordinator

• Jun 2004 - Jan 2005

•Managed conference and event database•Entered registration, processed payments, and developed written and verbal communications to registrants•Produced on-site registration materials, worked on-site registration desk and trained and supervised onsite personnel for annual events•Created and processed post-event evaluations and status reports•Provided customer service to attendees pre- and post-conference and on-site

Conference Assistant

• Nov 2000 - May 2004

•Managed registration process for 6 annual conferences of 300-900 registrants•Served as customer service representative for registrants•Developed and updated training materials for conference staff•Hired and trained residence hall summer front desk staff•Prepared articles for University Housing newsletter •Managed registration process for 6 annual conferences of 300-900 registrants•Served as customer service representative for registrants•Developed and updated training materials for conference staff•Hired and trained residence hall summer front desk staff•Prepared articles for University Housing newsletter