Experience

Grand Hyatt Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Assistant Manager Front Office

  • Mar 2023 - Present



フリーランス

• Career Counselor

  • Sep 2017 - Mar 2023

  • Coached clients for their career • Provided training for clients to become professional service staff at hotels and airlines (receptionist, F&B staff, cabin crew) • Provided business English workshops • Coached clients for their career • Provided training for clients to become professional service staff at hotels and airlines (receptionist, F&B staff, cabin crew) • Provided business English workshops



Osaka Gakuin University

• Osaka, Japan

• Career Counselor

  • May 2019 - Mar 2022

  • Coached students for their future career in/outside of Japan • Provided training for students to become professional service staff (receptionist, F&B staff, cabin crew) • Assisted English speaking professors as translator and by using my language skills and cross-cultural competences • Operated the institute on daily bases in close collaboration with professors • Coached students for their future career in/outside of Japan • Provided training for students to become professional service staff (receptionist, F&B staff, cabin crew) • Assisted English speaking professors as translator and by using my language skills and cross-cultural competences • Operated the institute on daily bases in close collaboration with professors



West Japan Railway Food Service Net Company

• Senior service crew

  • May 2018 - Apr 2019

  • Led the service crew team from preparation to the end of the trip • Provided outstanding F&B service at the fine dining car for Japanese and foreign VIP guests. Kept clean and comfortable guest room, lounge and dining area all the time • Understood how to use implements on the train and insured safety for all guests • Led the service crew team from preparation to the end of the trip • Provided outstanding F&B service at the fine dining car for Japanese and foreign VIP guests. Kept clean and comfortable guest room, lounge and dining area all the time • Understood how to use implements on the train and insured safety for all guests



Osaka Gakuin University

• Osaka, Japan

• Career Counselor

  • Jul 2014 - Apr 2018

  • Coached students for their future career in/outside of Japan • Provided training for students to become professional service staff (receptionist, F&B staff, cabin crew) • Assisted English speaking professors as translator and by using my cross-cultural competences • Operated the institute on daily bases in close collaboration with professors • Coached students for their future career in/outside of Japan • Provided training for students to become professional service staff (receptionist, F&B staff, cabin crew) • Assisted English speaking professors as translator and by using my cross-cultural competences • Operated the institute on daily bases in close collaboration with professors



Osaka Chuo Hospital

• Osaka, Japan

• Receptionist

  • Jun 2013 - Mar 2014

  • Checked in/out patients at the hospital reception • Supported English speaking patients and doctors by translating • Guided patients who visited hospital for health check • Managed medical files at the office • Checked in/out patients at the hospital reception • Supported English speaking patients and doctors by translating • Guided patients who visited hospital for health check • Managed medical files at the office



MIBo. Consulting

• Osaka, Japan

• Co-Founder

  • Oct 2010 - May 2013

  • Business consulting for international companies in Japan • Provided training clients to become professional service staff at hotels and airlines (receptionist, F&B staff, cabin crew) • Provided business English and Cross-cultural understanding workshops for clients who was going to work abroad • Managed medical files at the office • Business consulting for international companies in Japan • Provided training clients to become professional service staff at hotels and airlines (receptionist, F&B staff, cabin crew) • Provided business English and Cross-cultural understanding workshops for clients who was going to work abroad • Managed medical files at the office



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Apr 2006 - Jun 2010

  • Provided exceptional on-board service for Business and First class • Insured safety and security for guests and team on the aircraft • Assured a clean and spotless cabin • Trained to fly with B777, A350, A340, and A320 • Assisted HR manager to recruit Japanese cabin crew • Provided exceptional on-board service for Business and First class • Insured safety and security for guests and team on the aircraft • Assured a clean and spotless cabin • Trained to fly with B777, A350, A340, and A320 • Assisted HR manager to recruit Japanese cabin crew



Grand Hyatt Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Executive front officer

  • Dec 2004 - Mar 2006

  • Escorted VIP guests at the Dubai International Airport • Express checked in/out at suite rooms (682 guest rooms including 38 suites) • Handled cashier, exchanged of foreign currency, and settled bills • Managed special requests from VIP guests • Escorted VIP guests at the Dubai International Airport • Express checked in/out at suite rooms (682 guest rooms including 38 suites) • Handled cashier, exchanged of foreign currency, and settled bills • Managed special requests from VIP guests



Sheraton San Diego Hotel & Marina

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Operation staff

  • Jan 2003 - Jul 2004

  • Checked in/out at the front desk (1053 guest rooms) • Handled cashier, exchanged of foreign currency, and settled bills • Answered phone calls from guests inside/outside of the hotel to provide information • Welcomed guests and answered phone calls at the reception of main restaurant • Checked in/out at the front desk (1053 guest rooms) • Handled cashier, exchanged of foreign currency, and settled bills • Answered phone calls from guests inside/outside of the hotel to provide information • Welcomed guests and answered phone calls at the reception of main restaurant



Grand Hotel Zermatterhof

• Switzerland
• Hospitality
• 1 - 100 Employee

• F&B department staff

  • Dec 2001 - Apr 2002

  • Served at the fine dining restaurant as a trainee • Prepared table setting for breakfast and dinner • Assisted sommelier • Served at the fine dining restaurant as a trainee • Prepared table setting for breakfast and dinner • Assisted sommelier