Experience

FCM Travel South Africa

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Travel Manger

  • Jan 2023 - Present



Tourvest Travel Services

• South Africa
• Retail
• 400 - 500 Employee

• Travel Consultant

  • Sep 2017 - Dec 2022

  • Process and respond promptly to all travel requests ensuring that client specifications and SLA requirements are met. • Ensure that clients are informed at first contact of all travel requirements – specific to destination. • Carefully check all documents for accuracy and quality, and submit to the clients within prescribed time frames. • Understand and apply all technology used for operational effectiveness. • Apply fare and system knowledge in order to source the most cost effective fares. • Process all visa requirements, where applicable. • Continuously check and/or monitor changes to client profile sheets (CPSs) or passenger profile sheets (PPSs), update and advise line manager. • Clear own Q at least three times a day. • Utilise preferred suppliers for provision of services, where possible. • Proactively monitor industry related issues and advise clients accordingly. • Report all incidents affecting / involving clients and take regular guidance from Line Manager Show less



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Mar 2017 - Aug 2017

  Effectively action the travel booking process at all levels, resulting in an efficient, effective and cost-conscious travel service delivery. Effectively action the travel booking process at all levels, resulting in an efficient, effective and cost-conscious travel service delivery.



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Corporate Travel Consultant

  • May 2014 - Feb 2017

  Receive travel request from corporate client for Domestic and regional Obtain the best possible rate from the suppliers for car-hire, flights and accommodation. Arrange bookings as per approved quote from the client. Provide booking confirmation as per the client request. Confirm final booking with client. Arrange conference and workshop bookings. Provide customer service and resolve customer complaints Dealing with general administrative duties Advise client on Visa and passport requirement Show less



Rennies BCD Travel

• South Africa
• Travel Arrangements
• 300 - 400 Employee

• Corporate Travel Consultant

  • Sep 2012 - May 2014

  Account - Unilever South AfricaReceive Domestic travel request formObtain the best possible rate from the supplier for flights, accommodation and car-hireArrange bookings as per approved quote from the clientprovide bookings confirmation as per client requestConfirm final bookings with clientArrange conference and workshop bookingsProvide customer service

• Administrator and Domestic Consultant

  • Feb 2009 - Sep 2012

  InvoicingFilingSwitchboard dutiesData capturingGovernment domestic bookings



Protea Hotels by Marriott®

• South Africa
• Hospitality
• 700 & Above Employee

• Receptionist

  • Jul 2008 - Feb 2009

  Working with OperaWelcoming of guestsCheck-in and check-out of guestInvoicing and daily ledgersSwitchboard dutiesReservationsHandling of cash

• Waitress

  • May 2008 - Jul 2008

  Take orders and serve food and beverages to customersCheck with guests to ensure that they are enjoying the meals and take action to correct any problemsCommunicate with customers to ensure satisfaction.



Grindrod

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Processor

  • Feb 2008 - May 2008

  Reception duties Working on Galileo Dealing with guest complains Ticketing Filing Prepare detailed itineraries Give client information with regard to local travel Reception duties Working on Galileo Dealing with guest complains Ticketing Filing Prepare detailed itineraries Give client information with regard to local travel