Nowshad Ibne Amin

Senior Site Reliability Engineer at Coffee Meets Bagel
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Contact Information
us****@****om
(386) 825-5501
Location
Scarborough, Ontario, Canada, CA
Languages
  • English -
  • Bengali -
  • Hindi -

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5.0

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Graham Holker

Myself and my team had a great experience working with Nowshad. He supported our work and we worked on projects together. We had a positive and collaborative relationship. Nowshad is both a good team player and brings excellent technical skills as well. I would be happy to work with Nowshad again.

Dawoon K.

I cannot recommend Nowshad enough. Since Nowshad joined, we had a significant reduction in number of outage incidents as well as on-call incidents that used to wake up our engineering teams at night. I really admire his not only his skills but his integrity, work ethics, and character.

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Credentials

  • Digital Transformation
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Multipliers: How the Best Leaders Make Everyone Smarter (Blinkist Summary)
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Agile Project Leadership
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Coaching and Developing Employees
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Chief Technology Officer Career Guide
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • GDPR Compliance: Essential Training
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Improving Your Leadership Communications
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Leadership in Tech
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Strategic Planning Foundations
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • The Practices of High-Performing Employees
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Verified International Academic Qualifications
    World Education Services
    Nov, 2019
    - Nov, 2024
  • ITIL® Certificate in Managing Across the Lifecycle (MALC)
    PeopleCert
    Jan, 2019
    - Nov, 2024
  • ITIL® Expert Certificate in IT Service Management
    PeopleCert
    Jan, 2019
    - Nov, 2024
  • ITIL® Intermediate Certificate in IT Service Transition
    PeopleCert
    Jan, 2019
    - Nov, 2024
  • ITIL® Intermediate Certificate in IT Service Design
    PeopleCert
    Dec, 2018
    - Nov, 2024
  • ITIL® Intermediate Certificate in IT Service Operation
    PeopleCert
    Nov, 2018
    - Nov, 2024
  • ITIL® Intermediate Certificate in IT Service Strategy
    PECB
    Nov, 2018
    - Nov, 2024
  • ITIL® Practitioner Certificate in IT Service Management
    AXELOS Global Best Practice
    Jun, 2018
    - Nov, 2024
  • ITIL Foundation
    AXELOS Global Best Practice
    Jan, 2018
    - Nov, 2024
  • Certified ScrumMaster
    Scrum Alliance
    Feb, 2015
    - Nov, 2024
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services (AWS)
    Jan, 2021
    - Nov, 2024
  • Certified Agile Leadership for Teams (CAL-T)
    Scrum Alliance
    Oct, 2021
    - Nov, 2024
  • Certified Agile Leadership Essentials (CAL-E)
    Scrum Alliance
    Sep, 2021
    - Nov, 2024
  • Certified SAFe® 5 Agilist
    Scaled Agile, Inc.
    Feb, 2021
    - Nov, 2024
  • ISO 27001 Lead Auditor - Information Security Certification
    PECB
    Nov, 2018
    - Nov, 2024
  • ISO 27001 Lead Implementer - Information Security Certification
    PECB
    Oct, 2018
    - Nov, 2024
  • Certified ScrumMaster (CSM)
    Scrum Alliance®
    Jan, 2015
    - Nov, 2024
  • Scrum Alliance Certified Scrum Professional
    Scrum Alliance
    Mar, 2018
    - Nov, 2024
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Dec, 2017
    - Nov, 2024

Experience

  • Coffee Meets Bagel
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Senior Site Reliability Engineer
      • May 2022 - Present

      • Served as Primary SRE supporting the product-engineering team in all things related to architecture, infrastructure, security, availability, observability, and deployment. • Managed the entire technology platform, from the infrastructure to the business apps through the CI/CD, with Terraform / Github Action & Jenkins / ArgoCD/ Kustomize /Helm using the concept of IAC and GitOps that resulted in 50% faster release of the Applications. • Optimised the Test Automation and Continuous… Show more • Served as Primary SRE supporting the product-engineering team in all things related to architecture, infrastructure, security, availability, observability, and deployment. • Managed the entire technology platform, from the infrastructure to the business apps through the CI/CD, with Terraform / Github Action & Jenkins / ArgoCD/ Kustomize /Helm using the concept of IAC and GitOps that resulted in 50% faster release of the Applications. • Optimised the Test Automation and Continuous Integration process introducing branch based review environment on Kubernetes. • Initiated and coordinated the transition to Datadog, Cloudwatch, Sentry, Pagerduty, and EFK to enable advanced observability practices (APM, Distributed Tracing, Error Tracing, Anomaly Detection, Logging, and Incident Management) that helped the organization to achieve the SLA target of 99.995% service availability. • Coordinated with the other cross-functional team in architectural reviews and project planning to help launch 10 new microservices from the scratch breaking the complex monolith matching applications. • Migrated the ETL Applications and Data Pipeline into Kubernetes-based Argo Workflow platform. Show less • Served as Primary SRE supporting the product-engineering team in all things related to architecture, infrastructure, security, availability, observability, and deployment. • Managed the entire technology platform, from the infrastructure to the business apps through the CI/CD, with Terraform / Github Action & Jenkins / ArgoCD/ Kustomize /Helm using the concept of IAC and GitOps that resulted in 50% faster release of the Applications. • Optimised the Test Automation and Continuous… Show more • Served as Primary SRE supporting the product-engineering team in all things related to architecture, infrastructure, security, availability, observability, and deployment. • Managed the entire technology platform, from the infrastructure to the business apps through the CI/CD, with Terraform / Github Action & Jenkins / ArgoCD/ Kustomize /Helm using the concept of IAC and GitOps that resulted in 50% faster release of the Applications. • Optimised the Test Automation and Continuous Integration process introducing branch based review environment on Kubernetes. • Initiated and coordinated the transition to Datadog, Cloudwatch, Sentry, Pagerduty, and EFK to enable advanced observability practices (APM, Distributed Tracing, Error Tracing, Anomaly Detection, Logging, and Incident Management) that helped the organization to achieve the SLA target of 99.995% service availability. • Coordinated with the other cross-functional team in architectural reviews and project planning to help launch 10 new microservices from the scratch breaking the complex monolith matching applications. • Migrated the ETL Applications and Data Pipeline into Kubernetes-based Argo Workflow platform. Show less

  • Sycle
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Cloud Architect
      • Jan 2022 - Apr 2022

      * Migrated applications to Serverless AWS Lambda using Serverless Framework. * Increased reliability and scalability by adopting the latest cloud-native & DevOps techniques. * Architected the application and infrastructure following HIPAA compliance. * Achieved better observability by building a combo platform for logging, monitoring, distributed tracing, and alerting system using newrelic * Updated continuous integration platform using Gitlab Auto DevOps * Migrated applications to Serverless AWS Lambda using Serverless Framework. * Increased reliability and scalability by adopting the latest cloud-native & DevOps techniques. * Architected the application and infrastructure following HIPAA compliance. * Achieved better observability by building a combo platform for logging, monitoring, distributed tracing, and alerting system using newrelic * Updated continuous integration platform using Gitlab Auto DevOps

  • Telenor Health
    • Bangladesh
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Chief Information Security Officer, Technology
      • Feb 2018 - Apr 2022

      * Implemented a security management system and risk management processes for information security, physical security and service fraud. * Drove the Telenor Health security strategy implementation. * Planned and performed security-related awareness and training activities for 100 employees and managers. * Established Information Security Policies, Manual and ISMS that meets ISO 27001:2013 standard and HIPAA compliance to ensure the security and privacy of customer information.

    • Head of Technology Operations, Technology
      • Aug 2016 - Apr 2022

      • Developed and executed Technology vision, strategy, policies and operating procedures for Product Development, IT Operations, IT Procurement, IT Vendor & Partner Management, IT Infrastructure & Asset Management, IT Service Management that facilitated organisation to reduce 20% CAPEX cost and 15% OPEX cost. • Built, led and coach high performing teams by defining objectives, priorities and activities to be more customer-centric, efficient and result driven. • Enabled 20 times faster… Show more • Developed and executed Technology vision, strategy, policies and operating procedures for Product Development, IT Operations, IT Procurement, IT Vendor & Partner Management, IT Infrastructure & Asset Management, IT Service Management that facilitated organisation to reduce 20% CAPEX cost and 15% OPEX cost. • Built, led and coach high performing teams by defining objectives, priorities and activities to be more customer-centric, efficient and result driven. • Enabled 20 times faster product delivery and launch to market by introducing lean & agile product development process (Scrum, Kanban) and setting up CI/CD process. • Increased service performance and service availability (up to 99.99%) by designing scalable fault-tolerant systems and implementing 100% observability on all technology systems.

  • NewsCred
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Senior DevOps Engineer, Platform Engineering
      • Jun 2014 - Jul 2016

      • Managed a scalable AWS environment of 100+ microservices consisting of varied technologies including Solr, Celery, Varnish, Python, Node.js, Angular.js, Backbone.js, MySQL and MongoDB. • Built the infrastructure for product development, including development processes, build, test automation that enabled 20% faster release process to the market. • Increased service availability up to 99.99% by introducing monitoring and alerting using Prometheus, Nagios, Cloudwatch, Pagerduty on… Show more • Managed a scalable AWS environment of 100+ microservices consisting of varied technologies including Solr, Celery, Varnish, Python, Node.js, Angular.js, Backbone.js, MySQL and MongoDB. • Built the infrastructure for product development, including development processes, build, test automation that enabled 20% faster release process to the market. • Increased service availability up to 99.99% by introducing monitoring and alerting using Prometheus, Nagios, Cloudwatch, Pagerduty on applications and systems. • Bolstered Security following AWS Best Security Best Practice to reduce security risks near 0%. • Facilitated as the first line of defence against instability due to any incidents and ensured 99% incidents resolution within SLA. Show less • Managed a scalable AWS environment of 100+ microservices consisting of varied technologies including Solr, Celery, Varnish, Python, Node.js, Angular.js, Backbone.js, MySQL and MongoDB. • Built the infrastructure for product development, including development processes, build, test automation that enabled 20% faster release process to the market. • Increased service availability up to 99.99% by introducing monitoring and alerting using Prometheus, Nagios, Cloudwatch, Pagerduty on… Show more • Managed a scalable AWS environment of 100+ microservices consisting of varied technologies including Solr, Celery, Varnish, Python, Node.js, Angular.js, Backbone.js, MySQL and MongoDB. • Built the infrastructure for product development, including development processes, build, test automation that enabled 20% faster release process to the market. • Increased service availability up to 99.99% by introducing monitoring and alerting using Prometheus, Nagios, Cloudwatch, Pagerduty on applications and systems. • Bolstered Security following AWS Best Security Best Practice to reduce security risks near 0%. • Facilitated as the first line of defence against instability due to any incidents and ensured 99% incidents resolution within SLA. Show less

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Software Engineering Analyst, Middleware and Integration Team
      • Jan 2011 - Jun 2014

      • Led successful large-scale IT projects from conception to completion with Telenor, Grameenphone and Accenture that facilitated in 15% revenue growth. • Performed Technical analysis, Development & Operation of new & existing VAS product to serve 45 million Grameenphone Subscribers. • Attained 99.5% service uptime resolving system malfunctions and application bugs. • Achieved 99% client satisfaction delivering on time, triaging application issues, troubleshooting, and finding… Show more • Led successful large-scale IT projects from conception to completion with Telenor, Grameenphone and Accenture that facilitated in 15% revenue growth. • Performed Technical analysis, Development & Operation of new & existing VAS product to serve 45 million Grameenphone Subscribers. • Attained 99.5% service uptime resolving system malfunctions and application bugs. • Achieved 99% client satisfaction delivering on time, triaging application issues, troubleshooting, and finding workarounds. Show less • Led successful large-scale IT projects from conception to completion with Telenor, Grameenphone and Accenture that facilitated in 15% revenue growth. • Performed Technical analysis, Development & Operation of new & existing VAS product to serve 45 million Grameenphone Subscribers. • Attained 99.5% service uptime resolving system malfunctions and application bugs. • Achieved 99% client satisfaction delivering on time, triaging application issues, troubleshooting, and finding… Show more • Led successful large-scale IT projects from conception to completion with Telenor, Grameenphone and Accenture that facilitated in 15% revenue growth. • Performed Technical analysis, Development & Operation of new & existing VAS product to serve 45 million Grameenphone Subscribers. • Attained 99.5% service uptime resolving system malfunctions and application bugs. • Achieved 99% client satisfaction delivering on time, triaging application issues, troubleshooting, and finding workarounds. Show less

  • Synesis IT
    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Software Engineer, Technology Operations
      • Jan 2010 - Dec 2010

      • Led 2 large-scale IT projects of Bangladesh Government (Website Development of Bangladesh Bureau of Statistics, Automation of Bangladesh Post Office) that influenced in 15% revenue growth. • Performed Technical analysis, Development & Operation of 1 Inventory Management System of Bangladesh Army (Project Name: Reports Return). • Maintained 99.5% service uptime and 99% client satisfaction resolving system malfunctions, application bugs and delivering on time, triaging application issues,… Show more • Led 2 large-scale IT projects of Bangladesh Government (Website Development of Bangladesh Bureau of Statistics, Automation of Bangladesh Post Office) that influenced in 15% revenue growth. • Performed Technical analysis, Development & Operation of 1 Inventory Management System of Bangladesh Army (Project Name: Reports Return). • Maintained 99.5% service uptime and 99% client satisfaction resolving system malfunctions, application bugs and delivering on time, triaging application issues, troubleshooting. Show less • Led 2 large-scale IT projects of Bangladesh Government (Website Development of Bangladesh Bureau of Statistics, Automation of Bangladesh Post Office) that influenced in 15% revenue growth. • Performed Technical analysis, Development & Operation of 1 Inventory Management System of Bangladesh Army (Project Name: Reports Return). • Maintained 99.5% service uptime and 99% client satisfaction resolving system malfunctions, application bugs and delivering on time, triaging application issues,… Show more • Led 2 large-scale IT projects of Bangladesh Government (Website Development of Bangladesh Bureau of Statistics, Automation of Bangladesh Post Office) that influenced in 15% revenue growth. • Performed Technical analysis, Development & Operation of 1 Inventory Management System of Bangladesh Army (Project Name: Reports Return). • Maintained 99.5% service uptime and 99% client satisfaction resolving system malfunctions, application bugs and delivering on time, triaging application issues, troubleshooting. Show less

Education

  • University of Dhaka
    Masters of Business Administration, Management Information System
  • Military Institute of Science and Technology (MIST)
    B.Sc in Computer Science and Engineering, Computer Science and Engineering

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