Experience

SportFIT Trading LLC

• United Arab Emirates
• Sporting Goods Manufacturing
• 1 - 100 Employee

• MIS Manager

  • Aug 2020 - Present



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Sales Coordinator

  • Dec 2017 - Aug 2020



RSH (Middle East) LLC

• United Arab Emirates
• Retail
• 100 - 200 Employee

• LOGISTICS INCHARGE

  • Jun 2005 - Aug 2020

  *Stock Update: Provide the updated free Stock Report to the salesman on daily basis. *Booking orders: Providing the Performa Invoice as per the customer’s requirements with the best possible discount. *Local Documentation: Preparing the Invoices and packing list according to the customer’s request. *Export Documentation: Preparing the documents as per the custom’s requirement of every destination. Preparing the Certificate of Origin and get it attested / Legalized from the chamber & embassy. *Forwarding Agent: Coordinating with the Forwarder’s and provide the customer with best quotation to ship the goods by Land/ Sea/Air , with all other shipping details. *Dispatch: Once order and mode of shipment is confirmed, Coordinate with the warehouse team for timely packing and dispatch of the order. *Payments: Prepare the L/C Documents and submit them at the bank for payments. Show less



HCL TECHNOLOGIES,CHENNAI,INDIA

• TECHNICAL SUPPORT

  • May 2004 - May 2005

  *Handled inbound calls with regards to technical queries. *Identifying the issue over the phone by asking related questions to the customer *Resolving the issue with utmost customer satisfaction. *Handled escalation calls of dissatisfied customers. *Trained the teams to enhance their E-mails and Customer handling skills. *Floor Walking: Helped newly recruited agent on the floor during production hours. *Helped in updating the agents with new policies , tariffs and new procedures to provide efficient solution. *Maintain a high level of customer satisfaction, following up on issues and verifying that fixes have been made. *Log, track, and update all issue activity using internal business applications. *Played a major role in achieving CSAT(Customer Satisfaction) and FCR(First Show less



Veeras Infotek Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• TELEMARKETING

  • Nov 2001 - Apr 2004

  *Contacting existing and new customers regarding new product launch and providing them all the required information about the new product. *Arranging the appointments for the sales executives with the relevent department heads. *Providing the Performa Invoice as per the customer’s requirements with the best possible discount. *Once order is confirmed, Coordinate with the supplier for on time dispatch of the order. *After the safe and on time delivery of the goods, follow-up the customer for payments. *Providing after sales service by regularly checking with the customers regarding any issues with the product. *Investigate the cause of issue and provide the resolution and take necessary steps to meet customers Satisfaction. *Conducting surveys by calling back the customer to get the feedback about the customer’s satisfaction related to sales and support. Show less