Experience

Sheraton Bali Kuta Resort

• Indonesia
• Hospitality
• 1 - 100 Employee

• Cluster Sales Manager

  • Mar 2021 - Present

  I can speak Mandarin and has been handling China/ Taiwan, Domestic (Indonesia), India, Russia, Worldwide market.

• Sales Manager

  • Aug 2019 - Mar 2021

• Sales Specialist

  • Oct 2017 - Aug 2019



The Stones Hotel Legian-Bali

• Indonesia
• Hospitality
• 100 - 200 Employee

• Guest Experience Representative

  • Oct 2014 - Jan 2016

  My working title was Guest Experience Representative. My main job is to gain guest's feedback, welcoming guest, assist their queries and anticipate guests needs to help ensure that their stay is a memorable one. I also perform front desk task such as ensure an efficient and smooth check in and check out for our guest, ensure that all billing is complete and accurate. I have been so passionate in my work at The Stones Hotel and i do feel so thankful for Hotel's appreciation to my hard work by awarding me as the Employee of the year 2014.



The Stones Hotel - Marriott Autograph Collection

• Bali, Kuta

• Trainee at Front Office Department

  • Jul 2013 - Jan 2014

  In Guest Service : 1. Handling calls 2. Handling Room Service 3. Check Credit Limit Report 4. Preparing VIP Elite Arrival Amenities In Reservation : 1. Using Marsha and Opera 2. Check and Replying Email 3. Making reservation through Marsha In Concierge : 1. Arrange Tour for guest 2. Rooming the guest 3. Guest Information In Front Desk 1. Giving all Information that guests need. 2. Handling Walk In Guest 3. Handling guest payment through Credit or Debit Card 4. Handling billing, posting, rebate, discount bill.



Four Seasons Hotel

• Jakarta, Indonesia

• Trainee as an Executive Club Concierge

  • Jul 2012 - Jan 2013

  As a Trainee, i was trained to handle reception and FnB tasks. Reception task : 1. Preparing welcome letter for our VIP Guest 2. Check guest's credit 3. Handling guest's arrival and departure 4. Handling executive meeting FnB Task : 1. Handling breakfast 2. Handling evening cocktail 3. Setup and clear up guest's table 4. Serving food and beverage 5. Building relationship with guest As a Trainee, i was trained to handle reception and FnB tasks. Reception task : 1. Preparing welcome letter for our VIP Guest 2. Check guest's credit 3. Handling guest's arrival and departure 4. Handling executive meeting FnB Task : 1. Handling breakfast 2. Handling evening cocktail 3. Setup and clear up guest's table 4. Serving food and beverage 5. Building relationship with guest