Experience

PT SANTOS JAYA ABADI (Kapal Api Global)

• Indonesia
• Food and Beverage Services
• 100 - 200 Employee

• • Jul 2018 - Present

• • Oct 2022 - Present

  Handling customer complaints related to Kapal Api Products (Premium Products, Roast and Ground Product, Instant Product)Answered all customer queries with friendliness and expertiseProvided excellent customer assistance at all timesProvided superior customer service to clients by addressing all questions and concernsMet all safety compliance standards and ensured the quality of our productsChecking and making product delivery reportsDirecting or leading the courier team & technician team to solve the customer problemsMonitoring and checking bills from eternal programs related to customer supportAnalyzing and updating customer database reports, saes, newsletter to customerWorking with digital team in handling social media and website of Product handledChecking report from administration staffAnalyzing the product measurement results from quality control team Show less

• • Oct 2020 - Sep 2022

  Handling customer complaints related to premium products, quality and programs (Events). Directing the courier team for product delivery and pick up. Checking and making product delivery reports from brands handled. Analyzing and updating customer database recap report. Updating newsletters to Customers as Customer Relationship Management (Handling Customer Relationship Management). Updating and checking website of the brand being handled. Collaborate with Digital team for brand-owned social media updates. Monitoring/checking bills from external programs related to customer support. Collaborate with technician & Quality Assurance Team in solving problems of damage to each product handled and analyzing monthly reports. Analyzing reports on sales and work with Sales Promotion Girls to handle some programs. Checking product stock reports from admin team. Show less

• • Jul 2018 - Sep 2020

  Worked to achieve high customer satisfaction rates by providing optimal customer serviceHandling all customer complaintsDirecting the courier team for product delivery and pick-upChecking and making product delivery reports from the brand handledprovide all the needs of the event carried out by premium product line that is handledCooperate with the warehouse team for product availabilityhandling administration staff job (payment, database, etc)



Universitas Sumatera Utara

• Indonesia
• Higher Education
• 500 - 600 Employee

• lecturer's assistant

  • Nov 2017 - May 2018

  Working as a lecturer assistant in conducting a research project for the Ministry Of Education, Culture, research and Technology in Indonesia. Working as a lecturer assistant in conducting a research project for the Ministry Of Education, Culture, research and Technology in Indonesia.



Perum Perhutani

• Indonesia
• Farming, Ranching, Forestry
• 400 - 500 Employee

• Team Lead Supervisor

  • Jan 2017 - Feb 2017

  Carrying out several activities in the field such as planting, nursery and product data collection available at Perhutani KPH Mantingan. Perform data processing about products that are harvested or to be marketed, are responsible for the product administration process and collaborate with the team to ensure and check that every employee of the company working in the field uss PPE correctly. Conducting briefings regarding the Standard Operating Procedures together with KPH Mantingan Team. Carrying out several activities in the field such as planting, nursery and product data collection available at Perhutani KPH Mantingan. Perform data processing about products that are harvested or to be marketed, are responsible for the product administration process and collaborate with the team to ensure and check that every employee of the company working in the field uss PPE correctly. Conducting briefings regarding the Standard Operating Procedures together with KPH Mantingan Team.



Grace English Course

• Sidamanik, North Sumatra, Indonesia

• English Teacher

  • Jul 2011 - Nov 2012

  Served as an everyday pillar of support an assistance to the principal, assisted the Principak with daily tasks and special projects as needed. As English Teacher at Grace English Course for elementary, junior high and high scholl children. Served as an everyday pillar of support an assistance to the principal, assisted the Principak with daily tasks and special projects as needed. As English Teacher at Grace English Course for elementary, junior high and high scholl children.