Novia Putri
Corporate Admin Sales at Swee Lee- Claim this Profile
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Bio
Credentials
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HUMAS JUNIOR
Badan Nasional Sertifikasi Profesi
Experience
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Swee Lee
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Singapore
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Musicians
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1 - 100 Employee
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Corporate Admin Sales
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Feb 2023 - Present
- Collaborate with Sales Staff and Sales Manager about product transaction with our client - Collaborate with Finance team to analize money movement inclueded cash in from client - Collaborate with Supply Chain Team to arrange inventory control procced - Create a Sales Order from system to distribute product for our client - Create a Credit Note about returned product to Sweelee inventory and procces the refund - Contribute to Company Event who collaborate with our Stakeholders and involve Client of Sweelee (1. Sales Seminar Ibanez & Tama, 17 February 2023 2. Master of Ceremony on Ichika Nito Guitar Clinic presented by IBANEZ, 15 May 2023) Show less
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Shopee
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Singapore
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Technology, Information and Internet
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700 & Above Employee
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L3 logistic analyst
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Feb 2022 - Oct 2022
-Support Return Refund division follow up with 3PL to reduce SLA for customer satisfaction-Colaborate with 3PL to make decisions for the User (ex: buyer win and procced claim to seller)-Doing procced claim to seller or buyer and coordinate with Claim and Payment team everyday-Data report in end of day on G-Sheets to serve as a reference for the work that has been done for Leaders
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Analyst, Operations (L2 Return Refund)
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Feb 2021 - Feb 2022
-Be a mediator between buyers and sellers to solve the problem of return refund almost 75 cases/days and make a decision for winning buyers or sellers-Give a compensation (ex: shopping voucher or voucher Ads) for User who cannot accept the decision that we make-As senior agent who help tandem activities and assisting work newly hire (ex: transfer knowladge)
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Analyst, Operations (L1 Call)
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Jul 2020 - Feb 2021
-Receive more than 50 incoming calls from User (buyer/seller) to solved their many things problem on first response-Help to call out when needed for customer satisfaction (ex: call cut or signal trouble when calls running)-Working on case backlog with old work SLA for not to give a long processing handling time-As senior agent who helps work activities for newly hire joined (ex: transfer knowladge or assisting new hire)
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Transcosmos Indonesia (Official)
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Contact centre
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Feb 2020 - Apr 2020
Call centre outbond Hallo Suzuki project SPQU 2020 -Doing outbound calls to make sure the User make a booking service -Acchieved target more than 100 user data per days -Report data in end of day to Team Leader Call centre outbond Hallo Suzuki project SPQU 2020 -Doing outbound calls to make sure the User make a booking service -Acchieved target more than 100 user data per days -Report data in end of day to Team Leader
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TVRI Nasional
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Indonesia
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Broadcast Media Production and Distribution
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300 - 400 Employee
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HUMAS
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Jan 2018 - Feb 2018
-Carry out all administrative procced as PR -Assist the procced of admission of students / students who will do intenship on TVRI -Assist accompany activities of external guests (ex: educational institution or PERS) -Make an article about HUMAS Activity for internal magazine of TVRI -Carry out all administrative procced as PR -Assist the procced of admission of students / students who will do intenship on TVRI -Assist accompany activities of external guests (ex: educational institution or PERS) -Make an article about HUMAS Activity for internal magazine of TVRI
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Education
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2015 - 2019
Universitas Bhayangkara Jakarta Raya
S.I.KOM, Ilmu Komunikasi
Community
