Dario Novačić
Inside Sales Representative Supervisor / ISRS at GLS Croatia- Claim this Profile
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Bio
Credentials
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System and Network Administrator - Specialist
AlgebraSep, 2017- Oct, 2024 -
Certification of the basics of digital marketing
GoogleOct, 2016- Oct, 2024 -
Personal Data Protection Officer
Croatian Data Protection Authority-Agencija za zaštitu osobnih podatakaAug, 2016- Oct, 2024 -
Support Center Team Lead (SCTL)
Deutsche Telekom
Experience
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GLS Croatia
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Croatia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Inside Sales Representative Supervisor / ISRS
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Jan 2023 - Present
- Responsible for coordinating the work, team development, and achieving monthly goals of the Office Sales Representatives (ISR) and Sales Administration (SA) - Managing all activities of the ISR and SA teams to achieve sales objectives - Participating in the development of the annual sales plan, business optimization, and sales processes - Ensuring the implementation of agreed sales terms, preparing and creating sales documentation, and conducting market research - Coordinating, monitoring, and measuring the success of sales activities/teams - Encouraging and motivating the sales representatives' team to achieve planned KPIs - Training new team members, organizing and conducting training sessions for knowledge renewal - Ensuring the accuracy and quality of data entered into the internal GLS system - Maintaining and making any necessary changes to the General Terms and Conditions for the B2B segment, in compliance with laws and GLS Croatia's internal regulations Show less
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Swiss School of Business and Management
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Switzerland
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Education Administration Programs
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1 - 100 Employee
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Marketing Manager
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Jul 2022 - Sep 2022
- Design, development and implementation of marketing campaigns - Budget management and reporting of all marketing activities - Participation in the launch of new programs - Social media marketing - management of social networks (FB, Insta, LinkedIn, Tik Tok) - Wordpress - website management - Monitoring the competition and proposing new marketing solutions - Suggesting promotional activities for business improvement - Continuous recognition of new market trends - Administrative jobs - Creation and presentation of presentations for clients - Sales jobs that rely on marketing - Creating new, developing relationships with existing clients and managing the marketing process to provide a business development plan - Taking care of the commercial marketing policy of the school - Marketing jobs (creating prospectuses, brochures, presentations, taking care of websites in terms of updates of information, publication of articles on the same, visual work and needs of updating the form structures etc.) - Monitoring and control of school quality standards - CRM tracking of potential clients - Increasing client satisfaction - Analyzing the market, monitoring trends and proposing measures for improvement Show less
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Partner Electric d.o.o.
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Croatia
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Public Safety
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1 - 100 Employee
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Head Of Sales and Marketing
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Aug 2021 - Jul 2022
- Sales and marketing management in the field of fire protection, technical protection and photovoltaic power plants - Conducting part of public procurement - Initial communication with clients and maintaining partnerships - B2B Business - Design and placement of marketing campaigns - Creating and planning social media content (FB, Instagram, LinkedIn) - Digitization of the company through the implementation of modular ERP and CRM, and mutual integration of the system through custom tailored software solution - Using Excel and Power BI to create sales analytics and marketing campaign performance - AdWords - Designing a foreign campaign for the Innovative Project with co-financing from EU funds - Analysis of domestic and foreign markets Show less
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Iskon Internet d.d.
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Croatia
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Telecommunications
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100 - 200 Employee
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Head of Digital Sales Division
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Sep 2018 - Apr 2021
- Leading a sales team working on web platforms(FB, Official Web, Viber, Mail) - Call customer service and support - Key customer communication - Call agent supervision based on recorded outgoing calls - Social media and maketing campaign creation - Helping in digitalization of the Company trough development of a way to communicate with customers on several platforms trough one unified appliacation and helping programming teams in optimization of the said app - Payroll accounting - Using Tableau and Excel to create sales and efficiency analytics to optimize sales - Contribution to digitalization projects - Implementing stand alone apps trough SAP for communication and customer data Show less
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CDS-Bond d.o.o
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Croatia
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Security and Investigations
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1 - 100 Employee
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Head Of Central Surveillance Systems Center at CDS-Bond
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Apr 2012 - Sep 2018
- Administration of all IT & Network equipment - System administration - Tehnical customer support - Leading a team of surrveilance operators - Full implementation of GDPR - Optimization of Surveillance Center trough virtualization, adding a possibility of more live feeds trough one PC - SEO optimization and Google Anlaytics - Creation of sucessfull marketing campaigns - Communication with clients and partners, advising on CCTV options and upgrades - Designing a video surveillance schedule - Using accounting tools to note invoices and work orders for field teams Show less
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Marketing - Web design specialist/ Service Desk/ System Administration
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Jan 2009 - Jan 2012
- System administration - Customer support - Tehnical support - PC service - Graphic design - Web site content creation - Negotiating with customers - System administration - Customer support - Tehnical support - PC service - Graphic design - Web site content creation - Negotiating with customers
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