Nova Kong

System Administrator at Occam Solutions, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Gaithersburg, Maryland, United States, US
Skills

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Credentials

  • ITIL Foundation Level
    AXELOS Global Best Practice
    Jun, 2020
    - Nov, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice

Experience

  • Occam Solutions, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Administrator
      • Dec 2021 - Present

      -Imaging new laptops for new hires and laptop upgrades/replacements -Troubleshoot Government Furnished iPhones/iPads along with MobileIron -Performed Active Directory management for computer objects, user accounts and organizational units. -Performed software updates and security patch management on workstations in the environment. -Managed client security policies and activities for networks, systems and applications including Vulnerability Management, Incident Reporting, Mitigation, and Continuous Monitoring -Applied appropriate information security control for Federal Information System based on CIS Benchmark standards. -Managed Windows Image through VMware Workstation and uploaded quarterly to Microsoft Deployment Toolkit. -Managed Task Sequence for Windows 10 imaging with latest security software updates and latest driver packages for workstations. -Test new hardware, such as docking stations, monitors, mouse/keyboard within the customers environment -Handle escalated computer issues -Testing Windows 11 against baseline Show less

  • LCG, Inc.
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Desktop Support Specialist at National Institute of Health
      • Mar 2020 - Dec 2021

      -Provide Tier 2 desktop support to NIBIB users via ServiceNow ticket system -Provide centralized user support to all users and assist in network administration, installation and trou-bleshooting of scientific applications -Assist with incident remediation and other system vulnerabilities -Limit downtime resulting from maintenance and improvements to non-production hours when possible -Work with staff to document the control of assets within assigned NIBIB buildings -Prepare, process and retain the required documentation covering the acquisition, transfer, clearance, and loan of government-owned property including obtaining receipt signatures for personal custody property. -Perform routine network maintenance, server installation, configuration, upgrades, optimization, maintenance, and improvements in addition to troubleshooting support for all physical and virtual servers for DHCP, firewall, database, monitoring, and application services Show less

  • Beacon Hill Staffing Group
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Network Support Specialist at National Institute of Health
      • Oct 2019 - Mar 2020

      • Provide Tier 2 desktop support to NIAID users via Remedyforce ticket system • Remote session using Bomgar to help users resolve various IT issues • Activate network ports and drops throughout the institute within organized LAN Closets • Utilize Active Directory to create, manage, modified network share resource, assign roles and rights to users • Reimage computers using SCCM network images through PXE for Windows and Casper Netboot for Macs • Configure full-disk encryption using Bitlocker/Checkpoint on Windows and FileVault on Mac • Encrypt emails using PIV card or cert authentication for exchanged accounts on Mac, Win 7 and Mobile devices • Work with virtual environments for remote users that needed access to network resources • Install Virtualized Environments like Citrix and Parallels onto Macs to allow user simultaneous access to Mac • Configure and troubleshot VPN for telecommuting staff on both Mac and Windows OS • Assist user with Mobile Iron suite installation on iOS and Android operation systems Show less

  • Northramp
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Consultant
      • 2017 - 2019

      -Responsible for validating and issuing IT assets to NRC staff and contractors. -Maintaining agency wide GFE’s (Government Furnished Equipment) -Lead agency wide refresh of over 3,000 assets ex: Laptops, desktops, monitors, computer peripherals -Coordinate projects between different branches of the NRC ensure smooth supply chain activities - Serve as POC between technical managers and end users - Maintain asset management database for product accountability and lifecycle reporting - Assist in long term procurements of assets for NRC - Provide reports to government technical managers on an ad hoc basis Show less

  • Defense Engineering Inc
    • Fort Belvoir, VA
    • Logistics Analyst
      • 2017 - 2017

      Government contractor providing logistical support that includes supply chain management, distribution logistics, and the supervision of asset management for the Joint Service Provider (JSP) Engineering Branch under the office of the Administrative Assistant to the Secretary of the Army (OAA). Primary work location is Fort Belvoir, VA where my responsibilities include the supervision of a three member logistics team who process and account for contractor purchased IT equipment on behalf of the government. -Provide Joint Service Provider and Engineering Program Managers with Integrated Logistics (ILS) Support by developing support strategies and leveraging existing resources to streamline project deadlines while curtailing additional expenses. -Generate and review Purchase Orders, Purchase Requests and Bill of Materials to ensure the seamless negotiation of supplier contracts and service arrangements -Schedule, track and verify equipment deliveries, process damaged equipment return merchandise authorizations (RMA). -Prepare DD250 receiving reports for government procured equipment, over $65 million to date. -Coordinate project schedules for the Space and Move Management team and other supply chain activities, including monitoring contract compliance of logistics services. -Provide reports by way of collected metrics to Government Technical Managers (GTM’s) and project Technical Coordinators (TC’s) in order to maintain efficiency and minimize costs. -Serve as the lead POC for customer inquiries of purchased equipment ETA and status. -Build and maintain positive rapport with partnering vendors and resellers of IT equipment. -Process privileged user account requests and security access applications for in-bound personnel using JSP operating applications such as Appian, User Access Request system, and BMC Remedy. -Maintain asset management database for product accountability and life cycle reporting. Show less

  • Next Point Group
    • Crystal City, VA
    • Executive Account Manager
      • 2014 - 2017

      -Deployment of iPhones, blackberry’s, laptops, printers for end users -Implementation and training of VDI (New DOD cloud based systems) -Reimaging/ re-enabling of Kiosk, Workstations, Notebooks, and mobile devices for multi-use -Servicing several buildings within a 5-mile radius Including the Pentagon, Taylor, and Polk Buildings -Maintenance Xerox, Cannon, and Ricoh printers for efficient use -Replace damaged, broken, or out of warranty hardware/ software -Provide technical support for 10000+ customers in the Department of the Army -Perform Disk wipes and follow proper disposal and documentation procedures -Configuration of VoIP, VDI, desktop peripherals and telepresence Show less

Education

  • University of Maryland College Park
    Bachelor of Science (B.S.)
    2007 - 2011

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