Experience

Digit hub

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Social Media Manager

  • Dec 2022 - Present



Wink

• Egypt
• Transportation, Logistics, Supply Chain and Storage

• Social Media Manager

  • Oct 2021 - Mar 2022



Shark And Shrimp

• Egypt
• Advertising Services
• 1 - 100 Employee

• Business Development Executive

  • Jul 2021 - Oct 2021



Advertanza

• Egypt
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Sep 2019 - Apr 2021

  • Serve as the lead point of contact for all customer account management matters. • Build and maintain strong, long-lasting client relationships. • Negotiate contracts and close agreements to maximize profits. • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.



CairoContra

• Egypt
• Entertainment Providers

• Graphic Designer

  • Sep 2016 - Mar 2021

  • Study design briefs and determine requirements. • Schedule projects and define budget constraints. • Conceptualize visuals based on requirements. • Prepare rough drafts and present ideas. • Develop illustrations, logos, and other designs using software or by hand. • Use the appropriate colors and layouts for each graphic. • Work with copywriters and creative director to produce the final design. • Test graphics across various media. • Amend designs after feedback. • Ensure final graphics and layouts are visually appealing and on-brand.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2019 - Aug 2019

  • Manage large amounts of incoming phone calls. • Generate sales leads. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/tools. • Meet personal/customer service team sales targets and call handling quotas. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers.