Nourhan El-Mallah
Business Operations Senior Executive at Sakneen- Claim this Profile
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Arabic Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Start the UX Design Process: Empathize, Define, and Ideate
CourseraMay, 2022- Oct, 2024 -
UX Foundations: Accessibility
LinkedInApr, 2022- Oct, 2024 -
UX Foundations: Interaction Design
LinkedInApr, 2022- Oct, 2024 -
UX Foundations: Research
LinkedInApr, 2022- Oct, 2024 -
UX Research: Journey Mapping
LinkedInApr, 2022- Oct, 2024 -
Foundations of User Experience (UX) Design
CourseraMar, 2022- Oct, 2024 -
UX Research Coss-Skilling
UdacityMar, 2022- Oct, 2024
Experience
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Sakneen
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Egypt
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Real Estate
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1 - 100 Employee
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Business Operations Senior Executive
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Dec 2020 - Present
Sakneen is a real estate marketplace and search engine that helps you find your next home in the fastest, easiest and most enjoyable way. Search through a wide inventory of high-quality primary & secondary listings, with the most accurate prices and seamless user experience. Main Tasks: - Follow-up on the Company’s system (CRM) and ensure all data is entered and accurately presented on the Company’s website. - Creating and developing operations reports regarding generated leads and quality control. - Update the client’s Database sheet. - Responsible for the customer care operations. - Work with Sales managers to keep businesses running smoothly. - Support real estate coordinators. - Develop and follow up on work flow and sales cycle. - Creating and developing operations reports regarding listings and quality control. - Follow up on the Company’s inventory and preparing operations reports. - Implement new technologies as needed to support operations and sales teams. - Managing technical tools and platforms. Show less
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Business Development Executive
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Jul 2019 - Jan 2020
OLX Group is a global online marketplace, founded in 2006 and operating in 45 countries. The OLX marketplace is a platform for buying and selling services and goods, such as real estate properties, electronics, fashion items, furniture, household goods, cars and bikes. Main Tasks: - Developed growth strategies and plans - Managed to develop sustainable relationships with existing clients while acquiring new clients. - Created sales pipelines and Increased the client base. - Followed up with new business opportunities. - Planned and prepared presentations. - Communicated new product developments to prospective clients. - Drafted and reviewed contracts. - Reported on successes and areas needing improvements. Show less
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Property Finder
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United Arab Emirates
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Technology, Information and Internet
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700 & Above Employee
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Business Development Manager
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Jan 2019 - Jul 2019
Property Finder is the 1st Online Real Estate portal. Where brokers, developers and customers are united. Brokers and developers can add their properties available for sale or rent, and be in direct contact with customers interested in buying or renting a property in Egypt. Whether you are looking for a property for sale in Egypt or you want to invest your money in Real estate. Main Tasks: - Developed growth strategies and plans - Managed to develop sustainable relationships with existing clients while acquiring new clients. - Created sales pipelines and Increased the client base. - Followed up with new business opportunities. - Planned and prepared presentations. - Communicated new product developments to prospective clients. - Drafted and reviewed contracts. - Reported on successes and areas needing improvements. Show less
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Propertyfinder.eg
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Real Estate
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1 - 100 Employee
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Account Manager
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Sep 2016 - Jan 2019
Property Finder is the 1st Online Real Estate portal. Where brokers, developers and customers are united. Brokers and developers can add their properties available for sale or rent, and be in direct contact with customers interested in buying or renting a property in Egypt. Whether you are looking for a property for sale in Egypt or you want to invest your money in Real estate. Main Tasks: - Successfully onboarded new clients acquired by the Sales team and developed existing client relationships and had a 96% renewal rate. - I have been the primary point of contact with clients. - Helped clients through email, phone, online presentations and in person meetings. - Ensured the timely and successful delivery of our solutions according to customer needs and objectives. - Prepared reports on account status. - Assisted with challenging client requests or issue escalations as needed. - Negotiated contracts and close agreements to maximize profits. - Successfully liaised between the customer and internal teams. - Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders. Show less
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Customer Service Representative
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Aug 2015 - Jun 2016
Teleperformance Egypt is a leading provider of outsourced customer experience management services and the first multinational contact center company to open in the country. Main tasks: - Achieved 100% quality control for 5 months in a row. - Resolved problems by clarifying issues; researching and exploring answers and alternative solutions. - Fulfilled requests by clarifying desired information; and completed transactions. - Built sustainable relationships and engaged customers by taking the extra mile. - Performed technical troubleshooting. - Answered all customers inquiries and provided high customer satisfaction. Show less
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Education
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2012 - 2017
Faculty of Applied Arts, Helwan University
Bachelor's degree, Steel Furniture and Constructions Design. -
Futures Language Schools
General Secondary Certificate
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