Experience

Information Technology and Services Co. (ITSC)

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Analyst

  • Nov 2022 - Present



BlueCloud Technologies

• Egypt
• Information Technology & Services
• 1 - 100 Employee

• Business Analyst/ Product Owner

  • Jan 2022 - Nov 2022



ZAD Solutions

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Odoo Functional Support Specialist/ Business Analyst

  • Nov 2020 - Dec 2021

  Odoo ERP System Odoo ERP System



Edfa3ly

• Egypt
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Advisor

  • Sep 2019 - Mar 2020

  As a customer service representative through social media channel I was responsible for: - Handling customer's complaints - Replying to a huge number of messages per day - Resolving customers' inquiries in a professional way to obtain customer satisfaction. - Follow up with different teams to solve customer's issue As a customer service representative through social media channel I was responsible for: - Handling customer's complaints - Replying to a huge number of messages per day - Resolving customers' inquiries in a professional way to obtain customer satisfaction. - Follow up with different teams to solve customer's issue



National Bank of Egypt (NBE)

• Egypt
• Banking
• 700 & Above Employee

• Human Resources Intern

  • Jun 2019 - Jul 2019

  I was a HR trainee in the Organizational development (OD) department at the bank and I gained experience at the following: 1- Building the hierarchies of the branches. 2- Analyze and develop the organization structure. 3- Modeling the organization structure using Visio. 4- Knowing more about job description and basics in performance management. I was a HR trainee in the Organizational development (OD) department at the bank and I gained experience at the following: 1- Building the hierarchies of the branches. 2- Analyze and develop the organization structure. 3- Modeling the organization structure using Visio. 4- Knowing more about job description and basics in performance management.



Banque Misr

• Egypt
• Banking
• 700 & Above Employee

• Summer Intern

  • Aug 2018 - Sep 2018

  I was a trainee at one of the biggest branches of the bank in Downtown (Overseas branch), I worked closely by shadowing and learning from: - The customer service department. - The corporate credit department. I was a trainee at one of the biggest branches of the bank in Downtown (Overseas branch), I worked closely by shadowing and learning from: - The customer service department. - The corporate credit department.



ICA for training and development

• Sixth of October, Al Jizah, Egypt

• Marketing Intern

  • Aug 2017 - Sep 2017

  Market Research methods, Marketing principles Market Research methods, Marketing principles