Senior Procurement Officer

• Sep 2022 - Present

Recovery collection

• Mar 2021 - Sep 2022

Managed successful recovery operations during long-term tenure with Alliance One, Inc.Managed team of Collectors.Reported directly to management, providing receivables tracking updates and developing strategies to increase output. Met daily with the team to discuss operational strategy and review call results for the previous day.Monitored calls and tracked overall productivity. Communicated with clients to address concerns and provide updates and reports.

Recovery collection Officer

• Dec 2018 - Feb 2021

Coordinate with clients for claims.follow up with clients & finance dept to ensure the collection of the payment.Ensuring speedy resolution of queries which include settlement approvals & thereby ensuring that customer grievances if any are resolved to maximize client satisfaction.Management of difficult customers to push them towards settlement of the outstanding liabilities, thereby ensuring maximum recovery from the loss accountsCoordinate with clients for claims.Handling End to end customer management which includes issuance of clearance letters,etc. Show less

Client Care

• Sep 2014 - Jul 2016

Coordinate with clients in regards to support them for claims. Weekly report to the management Receive clients complaints and resolve with the concerned department. Coordinate with clients in regards to support them for claims. Weekly report to the management Receive clients complaints and resolve with the concerned department.