Experience

Computer Support Professionals

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jan 2023 - Present

• • Feb 2021 - Jan 2023

• • Dec 2020 - Jan 2021



FINCA Microfinance Bank Ltd, Pakistan

• Pakistan
• Banking
• 700 & Above Employee

• • Sep 2020 - Nov 2020

• • Oct 2019 - Sep 2020

• • Sep 2015 - Sep 2019

  Installation, configuration and troubleshooting of Windows based Infrastructure, e-mail, web, Internet Proxy, DNS, DHCP and VPN.Server Hardening.Installation Windows Server 2016, 2012, 2008, Microsoft Windows 10, 8.1, Update Windows clients with WSUS according to monthly rollups of Microsoft.Managing DHCP server IP address reservation & scope creation.Handling User Creations in Active Directory and Exchange server.Managing file server folders’ creation and access rights.Handling HDMS Ticketing System and assigning tickets to relevant stake holders.Troubleshooting issues and providing first & second level support to users.Providing technical support to database, system and network administrators for routine tasksRendering ongoing support to all existing IT infrastructure in 135+ branches countrywide.Handling all software & hardware procurement processes from technical evaluation to NFAs. Show less



dubai islamic bank pakistan ltd

• IT Support Engineer

  • Feb 2010 - Aug 2015

  • Desktop Support for Software • Managing / Configuring AVAYA IP Phones • PABX (AVAYA IP OFFICE)/ DVR related issue resolving and escalation • Hardware (Desktop PC’s, Printers, Scanners) Troubleshooting/ Installation • Manage the Branch Network (LAN) • Network (WAN) support to central IT • Rural branches issue resolving remotely (Net Meeting & Windows Remote Assistance) • Logging/Closing of Call Tickets on Service Desk • Daily Log Sheets • Branch level IT inventory Recording and Reporting • Reporting to central IT on all Audit Compliance Areas Show less