Experience

Thryv

• United States
• Software Development
• 700 & Above Employee

• Client Success Partner

  • Apr 2022 - Present

  • Spearhead the onboarding, training, and continuous development of 50-200 new business clients. • Analyze and identify departmental approaches to reducing churn; incorporate results into working relationships with clients. • Form cross-functional collaborations with members of upselling, onboarding, and sales teams to articulate, rework, and fulfill the vision of each client.• Monitor Client Success metrics and ensure all engagement goals and targets are being hit. • Produce detailed reports of interactions with clients and determine potential business offerings for future meetings.

• Business Growth Consultant

  • Sep 2021 - Apr 2022

  • Cultivated relationships with existing clients by identifying additional services and features that would grow their businesses. • Performed cold-calling and crafted written communication to identify client needs. • Increased company efficiency and sales numbers through deft use of Axiom Sales techniques and personal coaching. Researched strategies to build rapport with clients and reinforce existing business relationships. • Took point as primary company contact for 150-300 clients at a time.



HRI (Harris Research, Inc.), part of BELFOR Franchise Group

• United States
• Consumer Services
• 1 - 100 Employee

• Web Marketing Specialist

  • Jun 2021 - Sep 2021

  • Leveraged search engine optimization expertise to engineer tailor-made SEO techniques for clients. • Expanded and refined client web presence through SEO campaigns. • Liaised with clients via monthly strategy calls to discuss and pinpoint client vision and goals. • Authored and disseminated monthly reports on campaign performance. • Leveraged search engine optimization expertise to engineer tailor-made SEO techniques for clients. • Expanded and refined client web presence through SEO campaigns. • Liaised with clients via monthly strategy calls to discuss and pinpoint client vision and goals. • Authored and disseminated monthly reports on campaign performance.



Seminaries and Institutes of Religion

• United States
• Religious Institutions
• 700 & Above Employee

• Seminary Teacher

  • Oct 2020 - May 2021

  • Conducted classes for 70+ high school students.• Planned and refined educational lessons with the help of teaching manuals and established best practices.• Engaged in weekly faculty meetings to track and evaluate student progress. • Conducted classes for 70+ high school students.• Planned and refined educational lessons with the help of teaching manuals and established best practices.• Engaged in weekly faculty meetings to track and evaluate student progress.



Chandler Eyecare

• United States
• Medical Practices
• 1 - 100 Employee

• Optical Technician

  • Aug 2019 - Dec 2019

  • Served as liaison between patients and optometrist. • Welcomed patients to practice and performed intake screening before optometrist appointment. • Coordinated and performed specialized testing, IT support, answering phones, and hiring to encourage practice growth. • Served as liaison between patients and optometrist. • Welcomed patients to practice and performed intake screening before optometrist appointment. • Coordinated and performed specialized testing, IT support, answering phones, and hiring to encourage practice growth.



Germaine Marine, LLC

• Salesperson

  • Feb 2019 - May 2019

  • Mapped, devised, and deployed a reorganization plan to optimize pro-shop department layout. • Functioned as point person on boat sales. • Assumed duties as head of pro-shop and led initiatives to increase revenue. • Honed and employed sales techniques to close and upsell when appropriate. • Mapped, devised, and deployed a reorganization plan to optimize pro-shop department layout. • Functioned as point person on boat sales. • Assumed duties as head of pro-shop and led initiatives to increase revenue. • Honed and employed sales techniques to close and upsell when appropriate.



Boulder Boats

• United States
• Retail
• 1 - 100 Employee

• Pro-Shop Sales

  • Feb 2018 - Aug 2018

  • Deployed troubleshooting support and product information to more than 50 customers each day via a multi-phone system spanning locations in three states. • Nurtured relationship with existing customers and identified opportunities for new client acquisition. • Leveraged working relationships to identify and advise on optimal product purchases, cross-selling when appropriate. • Orchestrated successful management of bookkeeping and documented cashflow to drive key financial reporting and decision making. • Executed POS on large monetary transactions in amounts upwards of $150,000.



Infusionsoft

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Intern

  • May 2014 - Aug 2014

  Worked with quality assurance team to test and diagnose faults in software.Coordinated with development team daily to resolve and improve software.Gained experience working with computers for an extended duration of time. Worked with quality assurance team to test and diagnose faults in software.Coordinated with development team daily to resolve and improve software.Gained experience working with computers for an extended duration of time.